IT Help Desk Engineer

2 days ago

Taguig, National Capital Region, Philippines IT by Design Philippines Inc. Full time ₱400,000 - ₱1,200,000 per year

IT Help Desk Engineer (Night Shift | Onsite – BGC, Taguig)

Company: IT By Design

Location: Bonifacio Global City, Taguig

Work Setup: 100% Onsite

Shift: Night Shift (US Hours)

About the Role

We're looking for a dedicated and customer-focused IT Service Desk Engineer to join our growing team In this role, you'll provide technical support to our global clients, ensuring quick resolution of IT issues and delivering an excellent customer experience. If you're tech-savvy, a strong communicator, and thrive in a fast-paced support environment — this is the perfect opportunity for you.

What You'll Do

  • Serve as the first point of contact for clients via phone, chat, or email.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Create, update, and manage service tickets in ConnectWise.
  • Escalate unresolved incidents to higher-level engineers as needed.
  • Follow standard operating procedures and maintain detailed documentation.
  • Ensure timely resolution while maintaining high customer satisfaction.

What We're Looking For

  • At least 2 years of experience in a IT help desk role or related role (voice account preferred).
  • Strong troubleshooting and problem-solving skills.
  • Excellent English communication skills (both verbal and written).
  • Experience in Microsoft Windows, Office 365, Active Directory, and networking
  • Ability to work onsite in BGC, Taguig and commit to a night shift (US hours) schedule.
  • A positive attitude, accountability, and eagerness to grow in a collaborative environment.

Why Join IT By Design?

  • Competitive compensation package
  • Performance-based incentives
  • Professional growth and certification opportunities
  • Supportive, people-first culture — we Live Life by Design, not by Default

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