Global IT Help Desk Engineer

3 hours ago

Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱450,000 - ₱750,000 per year

Company:
IT BY DESIGN (MSP)

Work Set-up:
100% Onsite (Taguig, BGC) | Night Shift

Join us as a Level 2 IT Support Engineer, where you'll provide advanced technical support to our MSP partners and their clients—ensuring seamless operations and exceptional service delivery.

What You'll Do:

  • Troubleshoot and resolve technical issues across servers, networks, devices, and software.
  • Monitor systems proactively to prevent downtime and maintain smooth operations.
  • Keep documentation updated and share knowledge with the team.
  • Communicate clearly with customers, providing timely updates and professional support.

Requirement: Experience & Skill

  • 2+ years of experience as an IT Support Engineer or similar technical support role.
  • Hands-on expertise in Active Directory, Microsoft 365, Firewalls, DNS, DHCP and Windows Server Administration.
  • Proficient in utilizing IT monitoring solutions and incident management systems to ensure system reliability.
  • Strong communication skills, able to explain technical issues clearly while presenting with confidence and a friendly, professional demeanor.
  • Willing to work onsite at Bonifacio Global City (BGC) on a night shift schedule

Benefits:

  • HMO coverage effective Day 1 of employment

o ₱150,000 Maximum Benefit Limit per illness

o Includes 1 free dependent

  • Pet Insurance
  • Life Insurance
  • Night Shift Differential – 10% for hours worked between 10:00 PM and 6:00 AM
  • Holiday Pay – 200% for Regular Holidays and 130% for Special Holidays
  • Government-Mandated Benefits – SSS, PhilHealth, and Pag-IBIG
  • Annual Performance Review and Bonus
  • 13th Month Pay
  • Subsidized Meals & free coffee/snacks

About Us:

IT By Design is a global IT infrastructure management company with headquarters in Jersey City, New Jersey. We specialize in providing complete IT solutions and support including 24X7 Helpdesk, SOC, NOC, Cloud, services, security and Business Continuity services

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