Supervisor - IT Infrastructure

1 day ago

Pasig, National Capital Region, Philippines Omega Healthcare Management Services Inc. Full time $40,000 - $80,000 per year

About the role

Omega Healthcare Management Services Inc. is seeking a highly skilled and experienced IT Supervisor to join our team in Ortigas, Pasig City. As the Lead IT, you will play a pivotal role in overseeing and coordinating the technical operations and support functions within our organisation. This is a full-time position that offers the opportunity to work in a dynamic and innovative environment.

Job Responsibilities:

  • Good understanding of System Support, Installation, Configuration & Maintenance of various vendor products.
  • Ability to Perform Under a High-Pressure Work Environment, Self-Motivated, and Goal   Achievement.
  • Responsible for Technical Support, including identifying and resolving Daily basic technical issues occurring in laptops, desktops, Printer, Windows & LAN and Wi-Fi networks.
  • Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered.
  • Providing resolution, escalation tickets if necessary, and closing requests per the established SLA.
  • Check and generate the Shift report, Daily call report, and Monthly call report
  • Ensuring the proper resolution/execution of Incident,Change & Problem requests as per business  requirement.
  • Preparing various reports & submitting it to respective lead and Manager by end of the end of the day.
  • Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly maintained and responded to end users.
  • Facilitate tasks for the IT Engineers.
  • Lead a team of IT Engineers
  • Depth Knowledge of Asset Inventory.
  • Good Knowledge of endpoints compliance (AV, Encryption, Windows Patches,)
  • Good Knowledge of excel & PowerPoints presentations.

About us

Omega Healthcare Management Services Inc. is a leading provider of integrated healthcare solutions, offering a wide range of services to hospitals, clinics, and other healthcare organisations. With a strong focus on innovation and technology, we are committed to delivering exceptional service and improving patient outcomes. Join our team and be a part of our exciting journey as we continue to transform the healthcare industry.

Apply now for this exciting IT Supervisor opportunity at Omega Healthcare Management Services Inc.

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