Customer Service Representative

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking proactive and detail-oriented contractors to support the Asset Recovery team in Collections. The primary responsibility of this role is to engage with former employees and coordinate the recovery of company-owned assets, including laptops and peripheral accessories, in a timely and professional manner. Contractors will also assist former employees in scheduling asset pickups from their respective locations, monitor pickup status, and ensure the smooth and efficient collection of all company assets.

Primary Responsibilities:

• Initiate and manage communication via chat, phone and email with former employees regarding the return of company-issued assets
• Track and document all outreach efforts, responses, and recovery status in internal systems
• Coordinate with logistics and courier partners to facilitate asset pickups and returns. Must be street smart and know how to book Grab/Lalamove
• Escalate unresolved or sensitive cases to the appropriate internal stakeholders and escalation SPOCs
• Maintain accurate records of recovered items and update asset inventory IT team accordingly.
• Collaborate with HR, IT, and Finance teams to ensure alignment of recovery processes and cost implications
• Adhere to company policies and maintain confidentiality and professionalism in all interactions
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree or college undergraduate with equivalent experience
• 1+ years of prior experience in customer service or collections
• Solid communication and interpersonal skills
• Proven good English communication skills both oral and written including Chat
• Proven organized, self-motivated, and able to work independently
• Ability to handle sensitive conversations with professionalism and empathy
• Proficiency in MS Office tools and familiarity with asset tracking systems
• Tech-savvy; proficient in using apps like Grab, Lalamove, and other digital tools for operational support
• Solid negotiation skills, especially in vendor coordination and service arrangements
• Highly detail-oriented with a keen eye for accuracy and thoroughness
• Resourceful and proactive in solving problems and finding efficient solutions
• Possesses a pleasing personality and professional demeanor
• Friendly and approachable; able to build positive relationships with colleagues and partners

Additional Information:

• This is a contractual role with a focus on timely execution and measurable outcomes
• Candidates must be available to start immediately or within a short notice period

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.