Customer Support Administrator

About BSA Solutions

Come be a part of a "Great Place to Work" at BSA Solutions Inc., where we're not just offering jobs- we're building careers.

With offices in both the Philippines and Malaysia, we offer a wide range of diversified roles across various industries, from accounting and IT to marketing and human resources.

We are a dynamic, fast-growing company committed to nurturing an inclusive and supportive workplace culture where you can thrive.

With a focus on professional development, work-life balance, and competitive benefits, we provide the perfect environment for you to grow both personally and professionally.

If you are a talented professional eager to contribute to a world-class team and work with global clients, your next great career move is waiting for you right here.

We are a talent outsourcing company with offices in the Philippines and Malaysia.

We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace-we are a family.

We create a satisfying work environment, one where you'll look forward to coming to every day.

A place where the best and brightest minds meet to build a community of successful companies.

WHAT DO WE OFFER

• Financial Security: Enjoy a stable and competitive salary along with a comprehensive benefits package, including private health insurance and paid time off.
• Structured Career Growth: Benefit from clear advancement opportunities, dedicated mentorship, and personalised training programs that go beyond a typical job.
• Community and Support: Become part of a collaborative, dynamic team. You'll work in a supportive environment where you can build strong professional relationships and grow together.
• Global Career Opportunities: Work with leading companies from around the world and gain international exposure, all from the comfort of your home country.

JOB SUMMARY

The Customer Support Administrator (Non-Phone Based) is responsible for providing accurate, efficient, and timely administrative support to the customer service function, focusing on email communication, order processing, data management, and documentation.

This role ensures smooth handling of customer requests and internal support tasks without direct phone contact, working closely with the Customer Service Team Leader and other team members to deliver high-quality outcomes.

WHAT YOU'LL DO

• Process customer orders, quotes, and returns in SAP Business One with accuracy and attention to detail.
• Manage and respond to customer enquiries via HubSPot, ensuring all responses are professional, timely, and solution-focused.
• Maintain accurate records of customer interactions, updates, and orders in HubSpot.
• Review and validate order details, product codes, pricing, and stock availability before processing.
• Prepare and send order confirmations, shipping updates, and related documentation to customers.
• Support the Customer Service team with back-office tasks, including credit requests, warranty claims, and delivery coordination.
• Work with the operations team to ensure accurate dispatch of goods and resolution of fulfilment issues.
• Maintain up-to-date knowledge of Novis products, processes, and policies to ensure accurate information is provided.
• Identify and escalate issues that require further investigation to the Senior Customer Service Administrator or Team Leader.
• Contribute to process improvement initiatives for email and administration workflows.

REQUIREMENTS

• Proficient in SAP Business One and HubSpot (training provided if required).
• Excellent written communication skills with a strong focus on professionalism and clarity.
• Highly organised with superior attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong data entry and record-keeping skills.
• Positive, proactive attitude and commitment to continuous improvement.
• Ability to work independently and as part of a team.

Ready to apply your expertise in a role that offers both stability and significant growth? If you have a passion for precision and a talent for supporting others, we want to hear from you.

Take the next step in your career and apply now to join our world-class team

Job Type: Full-time

Pay: Php23, Php26,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance

Work Location: In person