Customer Service Associate

3 days ago

Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full time ₱150,000 - ₱250,000 per year

Customer Service Representative – US Healthcare

Location: Ebloc 3 Building, Padriga St., Asiatown IT Park, Apas, Cebu City

Schedule: Shifting Schedule (Aligned with US Business Hours)

Employment Type: Full-Time | Paid Training

Build Your Career in the US Healthcare Industry

Looking to make a real difference with your career? Join us as a Customer Service Representative supporting US healthcare providers. If you're a strong communicator who thrives in a fast-paced environment, we'd love to hear from you.

What You'll Do

  • Serve as the main point of contact for US-based healthcare providers and clinics
  • Respond to inquiries with accuracy, professionalism, and empathy
  • Complete healthcare-related administrative tasks based on client-specific protocols
  • Collaborate with a team to ensure seamless service and workflow efficiency

What We're Looking For

  • Strong verbal and written English communication skills
  • 1–5 years of BPO experience (customer service or technical support preferred)
  • Background in healthcare support is a plus
  • Ability to work flexible hours based on US time zones

What You'll Gain

  • Comprehensive Paid Training – We set you up for success from day one
  • Health Insurance Coverage – For you and eligible dependents
  • Career Development – Clear paths for promotion and salary increases

Additional Benefits

  • Flexible 8-hour shifts based on client needs
  • 13th month pay
  • Performance and attendance bonuses
  • Commission and incentive pay
  • Overtime compensation
  • Year-end bonuses
  • Opportunities for regularization and promotion

Job Type: Full-time

Benefits:

  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Overtime
  • Rotational shift
  • Shift system
  • Weekends

Supplemental Pay:

  • 13th month salary
  • Overtime pay
  • Performance bonus

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