Operations & Customer Support Administrator

4 weeks ago

Quezon City, Philippines MicroSourcing Full time

Operations & Customer Support Administrator Join to apply for the Operations & Customer Support Administrator role at MicroSourcing. Position: Operations & Customer Support AdministratorLocation: Eastwood, Quezon CityWork Setup & Shift: Hybrid | Dayshift Why Join MicroSourcing? You’ll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses. A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company‑sponsored events and activities. Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role Manage daily administrative tasks, including CRM updates and data entry. Handle incoming and outgoing phone calls professionally and efficiently. Provide customer service support by responding to inquiries and resolving issues. Schedule appointments, coordinate with technicians, and ensure timely service delivery. Educate customers about services, policies, and processes. Liaise with technicians and other team members to ensure smooth operations. Assist in process documentation and continuous improvement initiatives. What You Need Non‑negotiables Strong organizational and administrative skills. Excellent verbal and written communication skills. Proficiency in CRM systems, G‑Suite, and Microsoft Office Suite. Ability to multi‑task and prioritize workload efficiently. Strong problem‑solving and decision‑making skills. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self – we celebrate it, valuing every individual's contribution to our collective success and growth. Terms & conditions apply. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Outsourcing and Offshoring Consulting #J-18808-Ljbffr

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