Customer Service Administrator

Customer Service Administrator
Location: Cebu

Shift: 7:00 AM - 4:00 PM, Monday to Friday

Work Arrangement: Onsite

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UNLOCK YOUR POTENTIAL AT TOA GLOBAL

At TOA Global, we are passionate about helping professionals thrive in their careers, businesses, and communities. With a global presence spanning Australia, New Zealand, North America, the Philippines, South Africa, and South America, we empower accounting professionals by providing world-class opportunities and support.

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ABOUT THE ROLE
Customer Service Administrator will be an organised, solutions-oriented problem solver who values the relationships they build and will drive operational procedure to deliver exceptional program management and support. Each member of the Customer Service team is KPI'ed on client retention and overall client satisfaction.

Duties and responsibilities:
* Verify, check and process all promotional cashback entries.

* Ensure all communications that is sent to customer is accurate.

* Provide support to all customers with day-to-day administration, response and resolution to all enquiries that achieve optimal customer experience driven outcomes.

* Verify, check and process all card activations and maintain a database of all card issuance to support effective and efficient reconciliation.

* Provide operational support to the Account Management team with management of invoicing, reporting, monthly reconciliations and client insights.

* Identify continuous improvement opportunities to enhance service delivery.

* Develop and maintain outstanding internal relationships and communication whilst actively working with other parts of the business to drive synergies and efficiencies.

* Maintain an excellent knowledge of client programs and proficient use of the technology used to support our clients.

* Assist with general administration and other operational requirements.

ABOUT YOU:

· At least 1-2 years of similar experience.

· Strong communication skills, both written and verbal with impeccable attention to detail.

· Solid track record in providing exceptional customer service, this can be in gift cards, customer promotions, retail, hospitality or similar.

· Ability to problem solve and multi-task whilst working autonomously.

· Experience using Freshdesk or a similar customer service platform.

· Proficient capabilities in Microsoft Outlook, Word, Excel and PowerPoint.

· Experience using CRMs

· A team player, self-motivated with a positive attitude, keen to grow and able to take initiative.

· Highly proactive and deadline focused with outstanding organisational and problem-solving skills.

· Experience working in a digitally focused, technical product environment, preferably client side highly desirable.

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What's in it for you?

• A competitive salary
• Health Insurance, and Life Insurance coverage
• 21 annual paid leaves
• Annual increase (Annual Performance Review)
• Tenure Recognition Program
• Access to certifications and courses from Ab2 Institute of Accounting
• 20+ options of free coffee and chocolate drinks
• Billiards, table tennis, or foosball in our breakout room
• Work-life balance and logging off on time for you to enjoy more personal time.
• A genuinely diverse, caring, supportive and high achieving team environment.
• Ongoing training, development and career progression opportunities
• Free & conveniently located onsite parking.

We live by our
VALUES
to cultivate and foster growth and innovation.

BE AWESOME:
Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL:
We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW:
We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG:
We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

Join TOA Global and experience the difference

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.