Client Liaison – Legal Services

Discover your 100% YOU with MicroSourcing

Position: Client Liaison – Legal Services (Intermediate)

Location: 1880 Eastwood Avenue, Libis, Quezon City

Work setup & shift: Onsite | Night shift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one (plus one or more dependents), paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Client Liaison – Legal Services, you will:

• Facilitate clear communication between legal teams and the billing team by fielding client inquiries and routing them to the appropriate members.
• Proactively call and follow up with ~400 clients every two weeks to maintain engagement.
• Maintain professionalism and empathy in all client communications, escalating urgent matters or complaints to supervisors or legal personnel.
• Monitor client engagement status, flag "near-muted" or unresponsive clients, and alert legal teams of behavioral changes.
• Send weekly text check-ins to clients to gauge satisfaction, encourage feedback, and request reviews; coordinate follow-ups for negative feedback.
• Conduct billing onboarding and offboarding meetings with clients to ensure alignment and understanding.
• Support billing communications with clients regarding payments, WIPs, and other account-related inquiries, while aligning workflow priorities with legal teams.
• Log all contact attempts, interactions, and outcomes in the CRM system to ensure accurate, up-to-date records.
• Collaborate with legal, finance, sales, and marketing teams to deliver holistic client support and share insights for service improvements.

What You Need:

Non-negotiables

• Strong communication skills, both written and verbal.
• Excellent organizational and time-management abilities.
• Experience with CRM platforms and data tracking.
• Ability to manage high-volume outreach with accuracy and follow-through.
• High level of discretion and professionalism in client interactions.

Preferred skills/expertise

• Problem-solving mindset and proactive attitude.
• Experience handling client communications in legal or professional services environments.
• Ability to foster positive client relationships through empathy and rapport-building.
• Familiarity with billing coordination and client satisfaction processes.
• Strong documentation and reporting skills.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our Commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self – we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

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