NDIS Rostering and Client Liaison Officer

Champion Care Coordination with Purpose

Step into a role where compassion meets coordination and every roster empowers lives. Here, you'll help shape accessible care for individuals with disabilities-bridging time zones and transforming lives from home. Experience a global career in the health and wellness sector, elevating your purpose and professional growth without leaving the country.

Your Role at a Glance

Be part of our client's team as a NDIS Rostering and Client Liaison Officer, where you'll ensure that support services run smoothly, schedules stay efficient, and clients receive the right care at the right time. You'll use your coordination, communication, and empathy skills to balance client needs and staff availability seamlessly.

Career Snapshot

Employment Type: Full-time

Shift: Day shift

Work Setup: Permanent Work from Home

What's in It for You

• Competitive salary package
• Permanent WFH arrangement
• HMO coverage with one free dependent upon regularization
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule with fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• 24/7 access to onsite gyms with a personal fitness trainer
• Exclusive lifestyle perks and employee engagement programs
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You'll Bring

• 1-3 years of relevant experience in rostering, scheduling, or workforce coordination
• Background in disability, community, or aged care sectors (advantageous)
• Familiarity with NDIS and person-centred service delivery
• Proficiency in client management/rostering systems (e.g., ShiftCare)
• Strong organizational and time management skills
• Excellent written and verbal English communication
• Ability to handle competing priorities and short-notice changes
• Understanding of privacy, confidentiality, and compliance standards
• Preferably with experience liaising with multiple stakeholders in healthcare or NDIS

What You'll Do

Rostering & Scheduling

• Create, manage, and maintain effective rosters for in-home and community supports.
• Assign shifts according to client needs, staff availability, and compatibility.
• Handle last-minute changes and reschedule efficiently.
• Keep rostering information accurate and updated in the CMS (e.g., ShiftCare).

Client Communication

• Liaise with participants and families to coordinate supports aligned with goals and preferences.
• Communicate roster updates and changes clearly and promptly.
• Maintain accurate and complete records of client interactions.

Staff Coordination

• Communicate shift offers, confirmations, and changes with support workers.
• Track and record staff availability, leave, and training requirements.
• Assist with onboarding new staff and coordinate with HR for training analysis.

Stakeholder Liaison

• Engage with external stakeholders to ensure services align with participant plans.
• Provide scheduling and support documentation when required.

Administration & Compliance

• Maintain accurate rostering and client records.
• Ensure compliance with privacy, documentation, and organizational policies.
• Prepare reports, conduct compliance checks, log incidents, and handle general administrative tasks.

Key Attributes

• Commitment to AbilitySeer's core values: Social Justice, Integrity, Pursuit of Excellence, and Reflective Practice.
• Person-centred and client-focused approach.
• Professional, respectful, and collaborative communication style.
• Strong problem-solving skills with resilience under pressure.
• High attention to detail and accuracy.
• Cultural sensitivity and respect for diversity.

About the Client

Our client is an Australian organization with over 30 years of experience empowering individuals with disabilities and mental health challenges to live independently. Through the National Disability Insurance Scheme (NDIS), they provide personalized services across direct support, accommodation, allied health, and support coordination. Guided by values of Social Justice, Integrity, Pursuit of Excellence, and Reflective Practice, our client transforms advocacy into action-standing beside every client to help them achieve their goals. Their team is composed of seasoned professionals who share a commitment to inclusion, equity, and real-world impact.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra