Customer Service Represent(Voice and Chat)

1 week ago

Ayala Alabang, National Capital Region, Philippines Gatestone & Company Americas Inc. Full time ₱270,000 - ₱324,000 per year

Gatestone & Company Americas Inc. (Philippines)

The Role: Customer Service Advisor (Voice and Chat) - For Pooling

What You'll Be Doing: In this role, you'll handle inbound customer calls or chats with professionalism, empathy, and efficiency. Your key responsibilities will include: Answering incoming calls or chats related to customer service and billing support Clearly explaining bills, resolving questions around balances, and identifying overdue accounts Processing credit card payments and supporting setup or changes to pre-authorized payments Communicating promotional offers and resolving disputes with confidence and care Assisting with product, service, and application inquiries Recommending entertainment packages and service solutions tailored to each customer's lifestyle and budget, promoting all additional services introduced, as required Escalating complex concerns to supervisors in line with client guidelines and meeting key performance indicators (KPIs) set by management and the client Performing other tasks as required.

What we're looking for:

  • Strong verbal and written communication.
  • Typing speed minimum of 35WPM or more.
  • A passion for delivering great customer experiences.
  • The ability to positively receive feedback and implement changes quickly.
  • Performance with integrity Reliability—you're punctual and dependable
  • Experience & Qualifications Comfortable navigating multiple computer applications Previous call center or customer service experience is a plus—but not require.

Qualifications and Experience:

  • Comfortable navigating multiple computer applications.
  • Previous call center or customer service experience is a plus—but not require.

The Schedule: (Subject to change) : Monday to Saturday 10PM to 10AM (PH Time)

Join Gatestone Philippines – A Fresh Force in Alabang's BPO Scene

Gatestone & Company Americas Inc. (Philippines) is a dynamic startup BPO company setting up operations in the heart of Northgate Cyberzone, Alabang. As part of a global organization with a strong reputation in customer experience and business support, we're bringing fresh energy, innovation, and growth opportunities to the local talent market.

We're building our team from the ground up — which means you'll be part of something new, exciting, and impactful. At Gatestone, you won't just be another employee — you'll be a key contributor to shaping our culture, processes, and success story.

Whether you're looking to grow your career, work with global clients, or be part of a company that values people and performance, Gatestone is the place to be.

Job Types: Full-time, Permanent

Pay: Php20, Php27,000.00 per month

Benefits:

  • Company events
  • Discounted lunch
  • Free parking
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided

Application Question(s):

  • Would you be amenable to working night shifts and shifting schedule?

Experience:

  • Call Center: 1 year (Required)

Location:

  • Alabang (Required)

Work Location: In person

  • Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱22,000 - ₱32,000 per year

    OCTOBER RAMP HIRING | CSR (VOICE or CHAT SUPPORT)Join to our team to unlock Career growth and work life balanceJob Description:We're ramping up hiring for our Non-Voice Chat. Join our dynamic team as a Customer Service Representative, providing customer support through Chat. This is a full-time, onsite role based in Alabang —ideal for candidates ready to...

  • Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines iCrescendo INC. Full time ₱240,000 - ₱384,000 per year

    OCTOBER RAMP HIRING | CSR (VOICE or CHAT SUPPORT)Join to our team to unlock Career growth and work life balanceJob Description:We're ramping up hiring for our Non-Voice Chat. Join our dynamic team as a Customer Service Representative, providing customer support through Chat. This is a full-time, onsite role based in Alabang —ideal for candidates ready to...

  • Customer Service Representative

    6 days ago

    Ayala Alabang, National Capital Region, Philippines iCrescendo INC. Full time ₱250,000 - ₱300,000 per year

    WAVE 1 - RAMP HIRING (September Class)Join to our team to unlock Career growth and work life balanceJob Description:We're ramping up hiring for our Non-Voice Chat. Join our dynamic team as a Customer Service Representative, providing customer support through Chat. This is a full-time, onsite role based in Alabang —ideal for candidates ready to grow their...

  • Non-voice/Chat Support

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Sapient Hiring Hub - SGS PH Full time

    One-day hiring process Earn up to 28k monthly We are mass hiring for Call Center Agents as prior in our Metro sitesPosition Overview:Responsible for providing exceptional customer service and technical assistance to customers via phone, email, and chat.Job Responsibilities:Answer incoming calls, emails, and chat requests from customers seeking technical...

  • CHAT SUPPORT/NON-VOICE

    6 days ago

    Ayala Alabang, National Capital Region, Philippines SGS - Sapient Call Center Full time

    One-day hiring process Earn up to 28k monthly We are mass hiring for Call Center Agents as prior in our Metro sitesPosition Overview:Responsible for providing exceptional customer service to guests and clients looking to make hotel reservations.Job Responsibilities:Respond to customer inquiries via email, chat, or other communication channels as...

  • Customer Service Representative

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱150,000 - ₱250,000 per year

    We're Hiring: Customer Service Representative - Automotive We are seeking a dedicated and customer-focused Customer Service Representative to join our automotive team. The ideal candidate will provide exceptional support to customers, handle inquiries, resolve issues, and ensure customer satisfaction while maintaining our high service standards in the...

  • Customer Service Representative

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱250,000 - ₱500,000 per year

    We're Hiring: Customer Service Representative We are seeking a dedicated and customer-focused Customer Service Representative to join our team and provide exceptional support to our valued clients. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for helping customers resolve their inquiries efficiently...

  • Customer Service Representative

    18 hours ago

    Ayala Alabang, National Capital Region, Philippines Gatestone & Co. Inc Full time ₱240,000 - ₱288,000 per year

    Gatestone & Company Americas Inc. (Philippines)The Role: Customer Service Advisor (Voice and Chat)What You'll Be Doing: In this role, you'll handle inbound customer calls or chats with professionalism, empathy, and efficiency. Your key responsibilities will include: Answering incoming calls or chats related to customer service and billing support Clearly...

  • Customer Service Representative

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Sonak Corporation Full time ₱150,000 - ₱300,000 per year

    • Engage with customers directly through chat, email, or customer service platforms to answer questions and provide prompt, professional support• Handle and resolve a variety of post-purchase concerns, including:-Refund and return requests (including defective or incorrect items)-Points accreditation-Order cancellations and changes before...

  • Customer Service Representative

    2 days ago

    Ayala Alabang, National Capital Region, Philippines Gatestone & Company Americas Inc. Full time ₱240,000 - ₱288,000 per year

    Gatestone & Company Americas Inc. (Philippines)The Role: Customer Service Advisor (Voice and Chat)What You'll Be Doing: In this role, you'll handle inbound customer calls or chats with professionalism, empathy, and efficiency. Your key responsibilities will include: Answering incoming calls or chats related to customer service and billing support Clearly...