Customer Service Represent(Voice and Chat)

1 week ago

Ayala Alabang, National Capital Region, Philippines Gatestone & Company Americas Inc. Full time ₱270,000 - ₱324,000 per year

Gatestone & Company Americas Inc. (Philippines)

The Role: Customer Service Advisor (Voice and Chat) - For Pooling

What You'll Be Doing: In this role, you'll handle inbound customer calls or chats with professionalism, empathy, and efficiency. Your key responsibilities will include: Answering incoming calls or chats related to customer service and billing support Clearly explaining bills, resolving questions around balances, and identifying overdue accounts Processing credit card payments and supporting setup or changes to pre-authorized payments Communicating promotional offers and resolving disputes with confidence and care Assisting with product, service, and application inquiries Recommending entertainment packages and service solutions tailored to each customer's lifestyle and budget, promoting all additional services introduced, as required Escalating complex concerns to supervisors in line with client guidelines and meeting key performance indicators (KPIs) set by management and the client Performing other tasks as required.

What we're looking for:

  • Strong verbal and written communication.
  • Typing speed minimum of 35WPM or more.
  • A passion for delivering great customer experiences.
  • The ability to positively receive feedback and implement changes quickly.
  • Performance with integrity Reliability—you're punctual and dependable
  • Experience & Qualifications Comfortable navigating multiple computer applications Previous call center or customer service experience is a plus—but not require.

Qualifications and Experience:

  • Comfortable navigating multiple computer applications.
  • Previous call center or customer service experience is a plus—but not require.

The Schedule: (Subject to change) : Monday to Saturday 10PM to 10AM (PH Time)

Join Gatestone Philippines – A Fresh Force in Alabang's BPO Scene

Gatestone & Company Americas Inc. (Philippines) is a dynamic startup BPO company setting up operations in the heart of Northgate Cyberzone, Alabang. As part of a global organization with a strong reputation in customer experience and business support, we're bringing fresh energy, innovation, and growth opportunities to the local talent market.

We're building our team from the ground up — which means you'll be part of something new, exciting, and impactful. At Gatestone, you won't just be another employee — you'll be a key contributor to shaping our culture, processes, and success story.

Whether you're looking to grow your career, work with global clients, or be part of a company that values people and performance, Gatestone is the place to be.

Job Types: Full-time, Permanent

Pay: Php20, Php27,000.00 per month

Benefits:

  • Company events
  • Discounted lunch
  • Free parking
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided

Application Question(s):

  • Would you be amenable to working night shifts and shifting schedule?

Experience:

  • Call Center: 1 year (Required)

Location:

  • Alabang (Required)

Work Location: In person

  • Non-Voice Chat Support

    1 week ago

    Ayala Alabang, National Capital Region, Philippines A & S MANPOWER RESOURCES INC Full time ₱348,000 per year

    Chat Support Representative (Non-Voice Account – Alabang)We are looking for Chat Support Representatives to provide excellent customer service through live chat and email communication. The role focuses on resolving customer inquiries, processing requests, and ensuring a positive customer experience — all without voice interaction. This position is ideal...

  • Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱22,000 - ₱32,000 per year

    OCTOBER RAMP HIRING | CSR (VOICE or CHAT SUPPORT)Join to our team to unlock Career growth and work life balanceJob Description:We're ramping up hiring for our Non-Voice Chat. Join our dynamic team as a Customer Service Representative, providing customer support through Chat. This is a full-time, onsite role based in Alabang —ideal for candidates ready to...

  • Non-voice Customer Service Representative

    3 days ago

    Ayala Alabang, National Capital Region, Philippines LGH INTERNATIONAL SERVICES INC Full time ₱250,000 - ₱500,000 per year

    About the role LGH INTERNATIONAL SERVICES INC' is seeking a Non-voice Customer Service Representative to join our dynamic team. This full-time position is based in Ayala Alabang, Muntinlupa City, Metro Manila and offers an opportunity for fresh graduates to kickstart their career in the exciting world of customer service.What you'll be doingProviding...

  • Non-voice Customer Service Representative

    3 days ago

    Ayala Alabang, National Capital Region, Philippines LIZSIL INTERNATIONAL MANPOWER AGENCY Full time ₱250,000 - ₱400,000 per year

    About the roleLIZSIL INTERNATIONAL MANPOWER AGENCY' is seeking a Non-voice Customer Service Representative to join our team. This is a full-time position based in Ayala Alabang Muntinlupa City Metro Manila. As a Non-voice Customer Service Representative, you will be responsible for providing exceptional customer service through various digital channels,...

  • Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines iCrescendo INC. Full time ₱240,000 - ₱384,000 per year

    OCTOBER RAMP HIRING | CSR (VOICE or CHAT SUPPORT)Join to our team to unlock Career growth and work life balanceJob Description:We're ramping up hiring for our Non-Voice Chat. Join our dynamic team as a Customer Service Representative, providing customer support through Chat. This is a full-time, onsite role based in Alabang —ideal for candidates ready to...

  • Non-Voice (Chat support) Virtual Process

    1 week ago

    Ayala Alabang, National Capital Region, Philippines DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY Full time ₱250,000 - ₱500,000 per year

    Customer Service Representative (Non-Voice Account)Work Location: Alabang, MuntinlupaWe are seeking dedicated and detail-oriented individuals to join our team as Customer Service Representatives for a Non-Voice Account. The successful candidates will be responsible for providing exceptional customer support through chat and email channels, ensuring that all...

  • Chat Support Representative

    3 days ago

    Ayala Alabang, National Capital Region, Philippines ARAM ENTERPRISES INC Full time ₱200,000 - ₱400,000 per year

    About the role Join ARAM ENTERPRISES INC' as a Chat Support Representative (Non-Voice Account) and be a crucial part of our customer service team. In this full-time role based in Ayala Alabang Muntinlupa City Metro Manila, you will be responsible for providing exceptional customer support through chat channels. This is an exciting opportunity to work for a...

  • 100 Chat Support

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Private Advertiser Full time ₱150,000 - ₱250,000 per year

    Join our dedicated Customer Service team at NEW ERA PLACEMENT AGENCY CO.' as a 100% Chat Support - Customer Service Representative. This full-time position is based in Muntinlupa City Metro Manila and will have you providing exceptional customer service support through chat channels.What you'll be doingResponding to customer inquiries and resolving issues in...

  • Senior Representative, Customer Service

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Synchrony Full time ₱250,000 - ₱500,000 per year

    Job Description: Disclaimer: Please note that this job posting is for pooling purposes only. We are currently collecting applications from interested candidates for potential future opportunities. Should a relevant opening become available, we will reach out to qualified applicants accordingly. Thank you for your understandingWhat you'll accomplish as an...

  • Customer Service Representative

    19 hours ago

    Ayala Alabang, National Capital Region, Philippines IGT Solutions Full time ₱200,000 - ₱250,000 per year

    About the roleWe are looking for enthusiastic Customer Service Representatives to join our team at IGT Technologies Philippines, Inc. in Ayala Alabang, Muntinlupa City. This is a full-time role providing email and voice support to our travel industry clients. As a Customer Service Representative, you will be the first point of contact for our customers,...