Senior Representative, Customer Service

3 days ago

Ayala Alabang, National Capital Region, Philippines Synchrony Full time ₱250,000 - ₱500,000 per year

Job Description:

Disclaimer: Please note that this job posting is for pooling purposes only. We are currently collecting applications from interested candidates for potential future opportunities. Should a relevant opening become available, we will reach out to qualified applicants accordingly. Thank you for your understanding

What you'll accomplish as an eChat Customer Service Representative

  • Provide excellent Customer Service through the e-Chat channel for multiple portfolios

What you'll do

  • At least 6 months call center experience, preferably non-voice chat experience

  • Above average English communication skills (Written and Verbal)

  • Handle customer service inquiries through chat

  • Provide exceptional level of customer interaction

  • Meet or Excel call quality metrics while also balancing average handle time/productivity metrics

  • Strictly adhere to all compliance, regulatory and internal business procedures

  • Provide customer service through phone when there is a business need.

Skills you'll need:

  • E-Knowhow

  • Excellent Typing Skills (Touch-typing is preferred)

  • Excellent Written Communication Skills (English)

  • Strong ability to multi-task

  • Must be able to handle up to 2 concurrent chats at a time (handle 2 different customers at the same time)

Skills you have that will delight us:

  • Highly motivated with ability to handle a high workload in a fast-paced and challenging environment

  • Excellent organizational and time management skills

  • Flexibility and adaptability to meet business needs

Grade/Level: 05

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Employee Resource Groups, with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Family Group:

Customer Service Operations

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