Customer Service Executive

3 hours ago

Makati City, National Capital Region, Philippines Cartrack Full time ₱600,000 - ₱1,200,000 per year

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Explain the different applications on our platform to customers and enhance Cartrack's position as the technology partner of choice.
  • Train customers on how to derive the most value from our Software-as-a-Service platform.
  • Ensure customer satisfaction and provide professional customer support.
  • Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
  • Responding promptly to customer inquiries and communicating with customers through various channels.
  • Providing feedback on the efficiency of the customer service process.
  • Identify opportunities to sell additional services and or Cartrack software applications to clients.
  • Compile daily efficiency and productivity reports.

Requirements

  • Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
  • Experience in customer service.
  • Proficient in English.
  • Tech-savvy and computer literate.
  • Excellent communication and interpersonal skills.
  • Hands-on and a positive attitude.
  • Team player with a high level of energy and able to work independently.

Application

We'd love to hear from you, chat with you and learn more about you

Please send your CV to

Subject: Name_Customer Care Officer

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