
Customer Experience Executive
19 hours ago
Job Description Summary
Under the supervision of a Team Leader, the Customer Experience Executive's primary objective is to provide world-class service to our customers in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
Duties & Responsibilities
The Customer Service Executive will be responsible for assisting customers and administrative tasks for Customer Care customers
Send appropriate emails/communication to the stores to resolve customer enquiries and assist in the delivery of orders to customers.
Responding to email enquiries/Live Chat/Socials from customers who are shopping online for store products and resolve their enquiries.
Updating customers' accounts with appropriate notes and details after the call.
Occasional outbound calls to the Australia customer service team and online stores to coordinate the delivery of the items to the customers.
Process and respond to customer emails/Live Chat/Socials
Escalate the critical issues to the Management, where required.
Ensuring the process is followed as per the QA guidelines.
Minimum Qualifications:
With Excellent English Communication (Oral and Written)
Good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction
Resourceful, able to multitask, and has high attention to details
Flexible and has the ability to quickly adjust to frequent process and information changes
Can work under pressure
Contact Centre experience preferred
Graduate accreditation highly desirable
Knowledge of the Google platform desirable
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