Customer Experience Executive

2 days ago

Makati City, National Capital Region, Philippines Probe CX Full time ₱25,000 - ₱60,000 per year

Job Description Summary

Under the supervision of a Team Leader, the Customer Experience Executive's primary objective is to provide world-class service to our customers in an accurate, efficient and respectful manner on every call as measured by different performance metrics.

Duties & Responsibilities

  • The Customer Service Executive will be responsible for assisting customers and administrative tasks for Customer Care customers

  • Send appropriate emails/communication to the stores to resolve customer enquiries and assist in the delivery of orders to customers.

  • Responding to email enquiries/Live Chat/Socials from customers who are shopping online for store products and resolve their enquiries.

  • Updating customers' accounts with appropriate notes and details after the call.

  • Occasional outbound calls to the Australia customer service team and online stores to coordinate the delivery of the items to the customers.

  • Process and respond to customer emails/Live Chat/Socials

  • Escalate the critical issues to the Management, where required.

  • Ensuring the process is followed as per the QA guidelines.

 Minimum Qualifications:

  • With Excellent English Communication (Oral and Written)

  • Good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction

  • Resourceful, able to multitask, and has high attention to details

  • Flexible and has the ability to quickly adjust to frequent process and information changes

  • Can work under pressure

  • Contact Centre experience preferred  

  • Graduate accreditation highly desirable  

  • Knowledge of the Google platform desirable

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