Customer Service

Create Memorable Experiences While Growing Your Career.

Join a team that redefines hospitality through people-first service and a culture that values your time beyond work. Build a meaningful global career while keeping your personal priorities in focus. Here, you'll connect with customers across the globe, ensure seamless operations, and enjoy flexibility so you can grow your career while making space for what matters most outside of work.

Job Description

As a Customer Service & Operations Executive, you'll provide world-class support across email, phone, and live chat. From resolving inquiries to coordinating service operations, you'll ensure every customer and housekeeper experience runs smoothly and exceeds expectations.

Job Overview

Employment type: Full-time

Shift: Mid Shift (Between 7:00 AM and 10:00 PM London, UK time / 2:00 PM to 5:00 AM Philippine time), Shifting Schedule

Work setup: Hybrid, Makati (First 3 months onsite, then hybrid, 3x a week onsite)

Salary: PHP 35,000 - PHP 40,000

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Mid shift schedule
• Emapta Customized Laptop + 1 Monitor and Peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Background:

• College-level education
• At least 3 years of CSR experience (calls, email, and chat)
• Stable job history and interest in building a long-term career
• Experience handling email, chat, and phone communications
• Experience serving UK customers is an advantage
• Experience in marketplace service environments (e.g., Airbnb, Uber) is a plus
• Technologically adept or familiar with Zendesk is a plus

Customer Service Skills:

• Exceptional customer service skills and passion for delivering outstanding experiences
• Excellent written and spoken English communication
• Strong judgment and practical problem-solving skills

Your Daily Tasks

• Provide inbound and outbound customer support via email, phone, and live chat
• Deliver exceptional service to customers and housekeepers
• Handle a wide range of issues - from ensuring every clean happens as scheduled to maintaining strong relationships with housekeepers
• Take ownership of cases and resolve every issue efficiently, first time, every time
• Respond promptly and effectively to inquiries to ensure smooth communication and customer satisfaction
• Be flexible to work on mid-night shifting schedules with monthly rotation
• Be willing to work on holidays and weekends

About the Client

Housekeep is an award-winning UK-based hospitality and home services company helping customers book trusted housekeepers with ease. Built on innovation, reliability, and genuine care, Housekeep has become a household name for quality and convenience - connecting skilled professionals with households that value top-notch service and consistency.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra