Customer Service Assistant

2 weeks ago

Makati City, National Capital Region, Philippines Pacific Agrisolutions Enterprises Inc. Full time ₱200,000 - ₱250,000 per year

JOB SUMMARY:

Customer Service Assistant provides assistance and support to Sales Executive by responding to customer inquiries, processing order and maintaining sales related databases. Ensuring also smooth sales operation and customer satisfaction.

JOB DESCRIPTION

  1. Sales Data Inputting: Accurately enter sales data and information to database.
  2. Customer Information Management: Maintain and update customer records including contact details, addresses, delivery information, and accounting details.
  3. Product information management: Ensuring the complete and correct information of list of products.
  4. Pricing management: Entering the correct pricing based on approved purchase orders, and or weekly price updates.
  5. Order processing: Process and submit customer orders accurately and in a timely manner.
  6. Data verification and validation: Ensure the accuracy and validity of entered data by double-checking and reviewing against source documents.
  7. Collaboration: Coordinate with sales executives or managers to obtain and clarify necessary information for accurate data entry.
  8. Documentation: Maintain clear and organized documentation of entered sales data, including filing of customer documents and prospectus.

Preferred Qualifications:

  • With experience in customer service, client handling, or order processing
  • Strong problem-solving and decision-making abilities.
  • Good attention to detail and ability to multi-task.
  • Strong team player but can also work independently.
  • With a positive attitude, patience, and customer-oriented mindset.
  • Excellent communication skills (both verbal and written).
  • Can handle customer inquiries and complaints professionally and efficiently.
  • Proficient in MS Office applications (Excel, Word, Outlook)
  • Willing to work on shifting schedules, weekends, or holidays if required
  • Ability to work under pressure and meet deadlines.
  • Note: Fresh Graduates are welcome to apply.

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