Customer Care Executive

Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.

AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.

AXA now offers a complete range of products for all its customers' insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation\: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.

AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.

AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.

The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.

Critical Accountabilities:

• Sales Validation Process Handling
• Customer Care Handling
  • Educate customers and handle queries on products, processes, and policy information, etc.
  • Educate customers on the requirements of claim documents and claim status
  • Provide extra mile actions to provide delightful customer experience whenever possible
  • Ensure complete processing on issuance of insurance contract
• Service Fulfillment
  • Provide complete processing of issuance of insurance contract
  • Update customers on status of transactions and request
  • Creation of case requests for modification whether it's new or follow-up
  • Advice on requirements, processes, and SLA
• Complaints Management
  • Provide resolution to soft customer complaints
  • Endorse to Team Leader overseeing complaints lodged until resolved

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.

• Bachelor's degree holder
• Experience in a Customer Service function - preferably in a contact center setting
• Exposure in Banking/Insurance industry is a plus
• Has experience using multiple / non-traditional channels in customer servicing (chat, new media)
• Efficient communication skills (Active Listening, Verbal and Written)
• Proficient in English and Filipino Language (grammar) and can express thoughts clearly
• Dependable
• Flexible and open to change
• Good team player
• Problem solver, Dynamic, and able to multi-task
• Amenable to fixed-term employment (with possibility of being absorbed to Full Time Employment)