Customer Service Executive

2 weeks ago

Makati City, National Capital Region, Philippines Probe Group Full time ₱25,000 - ₱60,000 per year

Apply NowBack to search resultsPrevious job Next jobJob DescriptionSend appropriate emails/communication to the stores to resolve customer inquiries and assist in the delivery of orders to customers.Responding to email inquiries/SMS/Live Chat from customers who are shopping online for store products and resolving their inquiries.Handle inquiries via email from the Customer Care web feedback cases. Updating customers' accounts with appropriate notes and details after the call.Occasional outbound calls to the Australia customer service team and Kmart online stores to coordinate the delivery of the items to the customers.Process and respond to customer emails/SMS/Live Chat.Escalate the critical issues to the Management, where required.Ensuring the process is followed as per the QA guidelinesClose the popupApply NowExplore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.Get notified for similar jobsYou'll receive updates once a weekEnter Email address (Required)FailureGet tailored job recommendations based on your interests.profile iconSign upProfile recommendationsNo recommendations foundSimilar JobsNo recommendations foundJobseekers Also Viewed$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">Customer Experience Executive|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Location Makati City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> City Makati City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Type Full time$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">Customer Experience Executive|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Location Makati City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> City Makati City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Type Full time$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">Customer Experience Executive|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Location Makati City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> City Makati City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Type Full time$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">Customer Experience Executive|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Location Makati City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> City Makati City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Type Full time$index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-m7H9kJ" au-target-id="1102" role="listitem">Service Desk Agent|| (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Location Makati City, Philippines 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Category Customer Experience 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Id JR || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> City Makati City 1)) || (['category']) = -1 && eachJob.category) || (eachJob[] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location']) == -1))" data-ph-id="ph-page-element-page7-MugvMO" class="au-target dual-location dual-category" au-target-id="1215"> Job Type Full timeNo recommendations foundLife at Probe GroupCulture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.

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