Business Development Consultant

1 week ago

Quezon City, National Capital Region, Philippines Intogreat Solutions Full time $90,000 - $120,000 per year

Work setup & shift: Hybrid, 1x a week onsite & US Pacific Time (1:00-10:00 AM - PH Time)

We are looking for a dynamic, resourceful, and self-motivated Business Consultant. The ideal candidate is a strategic thinker, excellent communicator, and hands-on project manager capable of working with cross-functional teams in a fast-paced environment.

Key Responsibilities

Project Planning & Execution:

�       Assist in designing timelines based on team capacity and client expectations.

�       Maintain an updated project plan, advise clients on due dates, and manage delays.

�       Ensure compliance with all project documentation requirements.

�       Stakeholder & Client Management

�       Manage clients/stakeholders to enhance customer experience and mitigate risks.

�       Communicate effectively with stakeholders through meetings and presentations.

�       Conduct client onboarding, including new ways of working and cultural training.

�       Handle queries, escalations, and issues

Documentation:

�       Prepare client proposals, contracts, and other documents.

�       Coordination & Delivery

�       Coordinate with Recruitment, IT, and operations to meet required project turnaround time

�       Deliver services with high client satisfaction.

Internal Process Improvement:

�       Deliver written processes and procedures within the project timeline.

�       Assess existing processes, identify gaps/waste, and recommend improvements as necessary

�       Design process workflows and provide recommendation to optimize

�       Develop customer journey maps, communication templates, and related documents.

Other:

�       Maintain and update project plans, monitor deadlines, and proactively manage delays.

�       Support other ad-hoc tasks related to project and client delivery.

Requirements

Qualifications

�       Bachelor's degree in Business or related field (preferred).

�       Minimum of 3 years' experience in project implementation, coordination, or process improvement initiatives.

�       Experience in the BPO industry and with international clients, especially US business.

�       Strong stakeholder management and client relationship skills.

�       Excellent verbal and written English communication.

�       Proficiency in MS Office Suite (Word, PowerPoint, Excel), SharePoint, and collaboration tools.

�       Prior client-facing roles and consulting experience preferred.

Competencies

�       Customer centric, detail-oriented, highly organized, and capable of working independently.

�       Analytical, solutions-driven, and creative problem solver.

�       Confident in delivering presentations and facilitating meetings.

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