Learning & Development Officer

Learning Needs Administration

·      Ensures TIIC Training Plan accomplishment for the year

·      Prepares and manage TIIC Training and Development Calendar monthly

·      Reviews training request from the different departments and check if is within budget or not prior securing the approval of the Learning and Development Manager and COO.

·      Administers the end to end training process which includes:

·      Marketing the training programs

·      Monitor attendance confirmation and enrolment details needed for the training database

·      Liaise with trainers (both internal or external speaker/trainer/facilitator) prior to training for preparation and planning

·      Set up and maintain the training and office environment

·      Aid the trainer and training participants during the training program

·      Ensure attendance records and workshop evaluations are well maintain and filed for safekeeping and audit purposes.

·      Conducts comeback survey for level 3 Training Effectiveness Evaluation

·      Produce attendance certificates and ensure training agency payment

·      Manage and maintain the TIIC Training Database so that it is an effective reporting and tracking system.

·      Manage all the aspects of the training room bookings, both internal and external training

·      Maintain training kit materials and boxes.

·      Reviews and ensures that all training related requests of employees for internal/external participation are filled up prior endorsement to L & Development Manager for approval.

·      Ensures that all training records of employees are recorded/uploaded in the HRC Training Records Module.

·      Maintains training files and records according to TIIC training and development policy and procedures

·      Attends and supports Organizational Development programs and team activities.

Learning Needs Analysis and Learning Development Plan Implementation

·      Assesses the workforce's current skills and compare with the skills required to meet organization's goals and objectives.

·      Works with departmental heads and develop strategies to improve departmental skills considering immediate and long-term staff requirements.

·      Develops individual training programs that meet the skills gap identified through training needs assessment.

·      Sources or develops training modules based on both the organization and individual needs and other employee development programs

·      Monitors and ensures delivery of the training plan based on the agreed schedule and budget.

·      Evaluates the effectiveness of the training programs to plan future courses or amend the existing ones to adapt to the changes in the work environment of the organization.

·      Research new technologies and methodologies in workplace learning and present to Learning & Development Manager for approval.

·      Creates, implements and monitors training policies and guidelines

Onboarding Management

·      Conducts New Employee Orientation Program (NEOP) to all new hires

·      Coordinates with Recruitment Team for the onboarding plan and scheduling for new hires

·      Send out a New Employee Notice to all the speakers/facilitators of New Employee Orientation Program (NEOP)

·      Ensure New hire onboarding documentation:

• Onboarding Plan and Scheduling

• Attendance Sheet

• Speakers/facilitators' evaluation

• Develops effective orientation and on boarding program for new employees.

HR Records Documentation

·    Custodian of Approved Training Plan for implementation

·   Custodian of Training Attendance

·   Custodian of Training Evaluation

·   Custodian of Annual Training Budget (including Technical Training of all departments)