
Learning and Development Facilitator
12 hours ago
Join to apply for the Learning and Development Facilitator role at IntouchCX.
About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the JobWe're looking for a performance-driven individual who is eager to innovate new opportunities for curriculum and operations development to take on the role of Learning & Development Trainer. The ideal candidate will be responsible for supporting the Training Team in reporting, activity facilitation, as well as development for Trainers, Team Leaders, and emerging Leaders. As Learning & Development Facilitator, you will…
Responsibilities- Own all end-to-end learning & development services and processes
- Be the single point of contact for all leadership learning initiatives with the guidance of Leadership & Development Manager and Operations Support Director
- Partner with Site Program stakeholders (Operations, etc.) on a closed-loop feedback process to improve the effectiveness of training programs
- Develop new Trainers, Team Leaders, and emerging Leaders
- Create training modules and process documents related to leadership and development based on key stakeholders' needs and requirements (Operations, Partners, Operations Support, and other PHL Departments)
- Implement comprehensive professional development plans and training programs related heavily to BPO leadership development
- Provide direction for new training and professional development initiatives in partnership with Operations and Leadership and Development Core Team
- Uphold existing best practices of the training department, while developing and communicating new procedures as necessary
- Contribute to the review of training content/material design, development, and revisions when necessary
- Facilitate activities to boost Operations ability in identifying specialist opportunities
- Maintain up-to-date reporting on training progress, effectiveness, and improvements
- BS/BA in either Education, English, Communications, Psychology, Philosophy, Political Science or equivalent work experience
- Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
- 2+ years previous contact center experience preferred
- Experience in customer service training
- Experience in coaching and mentoring
- Knowledge of existing and emerging training methods and tools
- Deep passion for collaboration and learning
- Excellent verbal and written communication skills, including presentation skills
- Ability to build rapport with clients and interact with team members at various position levels
- Ability to multitask effectively and work in a fast paced environment
- Ability to develop employees through positive motivation
- Ability to adapt to change and innovation
- Entry level
- Full-time
- Human Resources
- Outsourcing and Offshoring Consulting
#J-18808-Ljbffr
-
learning and development officer
4 weeks ago
Cebu City, Central Visayas, Philippines Wealth Development Bank Corp. Full timeThe Learning & Development Officer is responsible for the management, administration and direction of Wealthbank Learning Institute (WLI) by providing creative and effective classroom instruction to its personnel on a diverse range of subject matter. She/he also performs duties as a liaison between the Human Resources Department and various business units,...
-
Learning and Development Officer
4 weeks ago
Cebu City, Central Visayas, Philippines VA Platinum Full timeAs a Learning and Development Officer, you will design and deliver impactful training programs, collaborate with leaders to identify skills gaps and foster a culture of continuous learning. Using tools like Moodle, Canva, and Excel, you'll empower professionals and shape organizational success through innovative training needs analysis and solutions.Ideal...
-
Learning and Development Expert
8 hours ago
Cebu City, Central Visayas, Philippines beBeeDevelopment Full time ₱800,000 - ₱1,200,000Job SummaryWe are seeking a skilled Learning & Development Facilitator to join our team.This role involves providing end-to-end learning and development services, facilitating activities to enhance operational capabilities, and upholding best practices in the training department.The ideal candidate will have knowledge of adult learning principles, experience...
-
Learning & Development Officer
3 weeks ago
Cebu City, Central Visayas, Philippines iPak (Packaging Division) Full timeLearning Needs Administration· Ensures TIIC Training Plan accomplishment for the year· Prepares and manage TIIC Training and Development Calendar monthly· Reviews training request from the different departments and check if is within budget or not prior securing the approval of the Learning and Development Manager and COO.· Administers the end to end...
-
learning and development associate
3 weeks ago
Cebu City, Central Visayas, Philippines Wealth Development Bank Corp. Full timeThe Learning & Development Associate shall generally be responsible for assisting the Learning & Development Officer in the management, administration and direction of Wealthbank Learning Institute (WLI), and providing administrative assistance in implementing and monitoring various training programs of the bank.Duties and Responsibilities:Training...
-
Learning & Development Trainer
12 hours ago
Cebu City, Central Visayas, Philippines Boundless Immigration Full timeIn this role you will:The primary focus of the Learning & Development Trainer role is on conducting product-specific training sessions, particularly onboarding and foundational training for new sales hires, and ensuring all required materials are prepared and organized. The role also involves supporting trainees, providing coaching, and managing...
-
Corporate Learning Developer
3 days ago
Cebu City, Central Visayas, Philippines beBeeLearning Full time ₱250,000 - ₱500,000**Job Overview:**We are seeking a highly skilled and motivated Learning Specialist to join our team. As a Learning Specialist, you will play a crucial role in ensuring the successful execution of our training programs.The ideal candidate will have extensive practical knowledge of commonly used learning concepts, practices, systems, and procedures. They will...
-
director, learning and development
4 days ago
Cebu City, Central Visayas, Philippines Qualfon Full timeOverviewRole: Director, Learning and DevelopmentResponsibilitiesResponsibilities:Develop and execute a comprehensive leadership and learning strategy.Lead the development and delivery of leadership and learning programs for clinical and non-clinical populations across all organizational levels.Drive L&D programs including annual compliance training,...
-
director, learning and development
4 weeks ago
Cebu City, Central Visayas, Philippines Qualfon Full timeOverview Role: Director, Learning and Development Responsibilities Responsibilities: Develop and execute a comprehensive leadership and learning strategy. Lead the development and delivery of leadership and learning programs for clinical and non-clinical populations across all organizational levels. Drive L&D programs including annual compliance...
-
Facilitating Knowledge Growth
2 hours ago
Cebu City, Central Visayas, Philippines beBeeTrainer Full time ₱800,000 - ₱1,200,000Training FacilitatorThe Training Facilitator is responsible for delivering training modules and running classes for team members. This role requires a leader with a passion to help people learn, utilizing creative teaching techniques to deliver exceptional results.Key Responsibilities:Provide comprehensive training to new and existing employeesDevelop and...