Collections Representative Call Center

3 days ago

Work from Home, Philippines Glick Management LLC Full time ₱883 per year

Job Title: Collections Representative

Location: [Remote]

Schedule: 40 hours per week, Monday–Friday, 9:00 AM – 5:00 PM

Compensation: Competitive hourly rate + bonus opportunities based on performance metrics

Position Overview

We are seeking a highly motivated Collections Representative to join our team. In this role, you will be responsible for managing and resolving past-due accounts, maintaining accurate records, and delivering exceptional customer service. Activity will be closely monitored via Teramind to ensure compliance with company policies and quality standards. Applicants must have two computer screens to work off of due to the high pace environment.

Key Responsibilities

  • Account Management:
  • Contact individuals to collect outstanding balances via phone, email, and written correspondence
  • Negotiate payment plans and follow up to ensure timely resolution of delinquent accounts
  • Documentation & Reporting:
  • Maintain detailed call logs and account notes in our collections system
  • Customer Service:
  • Respond professionally to customer inquiries and disputes
  • Educate customers on account status and payment options, escalating complex issues as needed
  • Compliance & Monitoring:
  • Adhere to all federal, state, and local debt-collection regulations
  • Ensure all activity is accurately tracked and monitored via Teramind for performance reviews and quality assurance - we will have the ability to view your computer screen at all times to ensure that you are working.

Qualifications

  • High school diploma or equivalent; college degree or coursework in finance, business, or related field preferred
  • Minimum 1 year of experience in a collections, accounts receivable, or customer-service role
  • Excellent verbal and written communication skills
  • Strong negotiation and problem-solving abilities
  • Proficiency with Microsoft Office suite. Familiarity with CRM or collections software a bonus
  • Ability to work independently and as part of a team in a fast-paced environment

What We Offer

  • Structured Schedule: Consistent 9 AM–5 PM work hours, Monday through Friday
  • Performance Bonuses: Monthly and quarterly bonus opportunities tied to collection targets and quality metrics
  • Professional Development: Ongoing training and career-growth pathways
  • Supportive Environment: Collaborative team culture with transparent performance monitoring via Teramind

Job Type: Full-time

Pay: Php45, Php73,446.75 per month

Benefits:

  • Paid training

Work Location: Remote

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