Contact Center Supervisor

2 days ago

Pasig City Philippines BEL USA Full time ₱250,000 - ₱500,000 per year

Summary:
We are searching for a dedicated, supportive Contact Center Supervisor who can coach and motivate call center representatives as they field calls from clients. The Contact Center Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act as a resource to agents.

To succeed as a Contact Center Supervisor, you should be focused on helping your team build necessary skills and knowledge, so they can better support customers. You should be supportive, communicative, and attentive.

Essential Duties and Responsibilities: Other duties may be assigned to meet business needs.

  • Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products
  • Ensuring agents understand and comply with all contact center objectives, performance standards, and policies
  • Answering agent questions regarding best practices or difficult calls
  • Identifying operational issues and suggesting possible improvements
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
  • Preparing reports and analyzing data to assist management as they determine contact center goals
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction
  • Perform all other duties and or projects as assigned by a supervisor or manager

Requirements:

  • High School Diploma or equivalent, but more education, especially in management, is preferred
  • Call center, customer service, and supervisory experience, required
  • Proficiency with technology, especially computers, software applications, and phone systems
  • Exceptional verbal and written communication skills
  • Strong understanding of company products, policies, and services
  • Ability to coach, train, and motivate employees and evaluate their performance
  • Excellent problem solving, leadership, and customer service skills
  • Analytical, efficient, and thorough
  • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours

  • Contact Center Operations Supervisor

    2 weeks ago

    Pasig, Philippines MCI Full time

    LOCATION Manila, PH POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for a results-driven Contact...

  • Contact Center Operations Supervisor

    2 days ago

    Pasig, National Capital Region, Philippines OneMCI Full time ₱100,000 - ₱120,000 per year

    LOCATIONManila, PHPOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  We are looking for a results-driven Contact Center Operations Supervisor to...

  • Contact Center Operations Supervisor

    2 days ago

    Pasig, National Capital Region, Philippines OneMCI Full time ₱250,000 - ₱500,000 per year

    POSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  We are looking for a results-driven Contact Center Operations Supervisor to lead a team of...

  • Contact Center Manager

    7 days ago

    Pasig, National Capital Region, Philippines MCI Careers Full time ₱50,000 - ₱120,000 per year

    POSITION OVERVIEWMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...

  • Contact Center Manager

    2 days ago

    Pasig, National Capital Region, Philippines OneMCI Full time ₱100,000 - ₱120,000 per year

    LOCATIONManila, PHPOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a strategic and results-oriented Contact Center Manager to...

  • Contact Center Manager

    2 days ago

    Pasig, National Capital Region, Philippines OneMCI Full time ₱100,000 - ₱150,000 per year

    POSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily...

  • Contact Center Manager

    2 days ago

    Pasig, National Capital Region, Philippines IDP Education Limited Full time ₱1,500,000 - ₱2,500,000 per year

    The Contact Center Manager will oversee the daily operations of our contact center team. You will ensure the achievement of contact center KPIs, manage a team of contact center agents, and drive continuous process improvements. Your leadership will directly influence team performance, operational efficiency, and the overall success of our student engagement...

  • Contact Center Manager

    1 week ago

    Pasig, Philippines IDP International Education Specialists Full time

    Contact Center Manager Location: Pasig, PH Requisition ID: 3568 About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around...

  • Contact Center Manager

    5 days ago

    Pasig, Philippines IDP Education Ltd Full time

    Overview Join to apply for the Contact Center Manager role at IDP Education Ltd . About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50...

  • Contact Center Manager

    2 days ago

    Pasig, National Capital Region, Philippines idpeducati Full time ₱900,000 - ₱1,200,000 per year

    About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various...