Human Resources Director

2 weeks ago

Iloilo City, Western Visayas, Philippines Curran Daly + Associates Full time ₱1,500,000 - ₱2,500,000 per year

Job Summary:

  • Serves as a strategic HR partner to line management, acting as an internal consultant and change agent in developing and implementing HR interventions in the areas of organization design and development, organizational performance enhancement, culture change management, and service quality improvement.
  • Identifies and analyzes employee relations issues or grievances, recommends appropriate solutions, and actively participates in their resolution.
  • Ensures consistency in the implementation of HR policies and procedures, and assists in the development or revision of policies as needed.
  • Supports manpower planning and sourcing requirements, and actively participates in the selection of employees for hiring, transfers, and promotions.
  • Provides the organization with relevant labor market data and best practices to support informed decision-making.
  • Designs and implements employee communication and feedback mechanisms to ensure responsiveness to employee needs.
  • Conducts workshops and orientation programs to cascade statutory wage and benefits information.
  • Facilitates implementation of developmental plans for employees, which may include management development programs, trainings, and learning sessions.
  • Addresses various HR concerns that may arise during assigned shifts.
  • Ensures that disciplinary actions implemented by other departments/divisions are aligned with the Code of Conduct and Philippine Labor Laws.
  • Facilitates counseling sessions for employees when necessary.
  • Performs other tasks and responsibilities as assigned by the immediate superior.
  • Protects organizational assets by upholding the principles of the Quality Information Security Management System (QISMS).
  • Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization's business functions.
  • May be required to work on shifting schedules, weekends, holidays, during inclement weather conditions, or render overtime. May also be assigned to handle accounts across multiple sites.

Qualifications:

  • Bachelor's/College Degree or Postgraduate Diploma/Master's Degree in a related field from a reputable university.
  • 10 to 12 years of HR management experience, in a BPO or call center environment.
  • Strong business acumen and expertise in HR practices.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to develop and implement HR strategies that drive business success.

Key Skills:

  • Excellent verbal and written communication skills
  • Customer service orientation
  • People management / team orientation
  • Drive for results / execution focus
  • Adaptability and thriving in change
  • Analytical and problem-solving skills
  • Performance management expertise
  • Planning, organizing, and controlling abilities
  • Strong resource management

Work Arrangement: Hybrid 2-3x on site in Iloilo/ Mid Shift

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