Hotel Reservation Call Center Agent Wfh Set

14 hours ago

Cebu City, Central Visayas, Philippines AUXILIA INC Full time ₱200,000 - ₱400,000 per year

About the role

AUXILIA INC' is seeking a dynamic and customer-focused Hotel Reservation Call Center Agent to join our team. This full-time role is based in Central Cebu City, Cebu and offers the opportunity to work from home (WFH) with a set-up provided. As a Hotel Reservation Call Center Agent, you will be responsible for providing exceptional customer service to our hotel clients, handling bookings, inquiries and resolving any issues in a professional and efficient manner.

What you'll be doing

  • Handling inbound calls from hotel customers to assist with bookings, reservations, modifications and cancellations
  • Responding to customer inquiries and resolving any issues or complaints in a timely and empathetic manner
  • Maintaining accurate records of all customer interactions and transactions
  • Providing recommendations and information to customers about hotel facilities, amenities and services
  • Collaborating with the hotel management team to ensure seamless coordination and customer satisfaction
  • Adhering to all company policies, procedures and quality standards

What we're looking for

  • At least 1 year of experience working in a customer service or call center environment, preferably in the hotel or hospitality industry
  • Strong communication and interpersonal skills, with the ability to provide excellent customer service
  • Proficient in English, both written and verbal
  • Familiarity with hotel reservation systems and booking processes
  • Ability to work independently and as part of a team
  • Excellent problem-solving and decision-making skills
  • Adaptability and the ability to thrive in a fast-paced environment

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive benefits package including health insurance and retirement plan
  • Opportunities for career development and advancement
  • Supportive and collaborative work environment
  • Flexible work arrangements, including the ability to work from home

About us

AUXILIA INC' is a leading provider of hospitality and customer service solutions. Our mission is to deliver exceptional experiences to our hotel clients and their customers. With a strong focus on innovation and technology, we are constantly evolving to meet the changing needs of the industry. Join our team and be a part of our exciting journey

Apply now for this exciting opportunity

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