URGENT: Call Center Agent

4 days ago

Cebu City, Central Visayas, Philippines ARAM ENTERPRISES INC Full time ₱200,000 - ₱400,000 per year

About the role

ARAM ENTERPRISES INC' is seeking a motivated and customer-focused Call Center Agent | CSR - Customer Service Representative (Pure Voice) to join our dynamic team in Cebu City, Cebu. As a full-time team member, you will be responsible for providing exceptional customer service and support to our valued clients.

What you'll be doing

  1. Handling inbound customer calls with empathy and professionalism
  2. Resolving customer inquiries and concerns in a timely and effective manner
  3. Providing accurate information and guidance to customers
  4. Identifying and escalating complex issues to the appropriate team members
  5. Maintaining detailed records of customer interactions
  6. Contributing to the continuous improvement of our customer service processes

What we're looking for

  1. Strong communication and interpersonal skills with the ability to build positive relationships with customers
  2. Excellent problem-solving and critical thinking skills to handle a variety of customer queries
  3. Proficiency in English, both verbal and written
  4. Ability to work in a fast-paced, high-volume environment and adapt to changing priorities
  5. Previous experience in a call center or customer service role is preferred
  6. A friendly, professional, and patient demeanor

What we offer

At ARAM ENTERPRISES INC', we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits you can expect include:

  1. Competitive salary and performance-based bonuses
  2. Opportunities for career development and advancement
  3. Comprehensive health and wellness benefits
  4. Flexible work arrangements to maintain a healthy work-life balance
  5. A supportive and collaborative team environment

About us

ARAM ENTERPRISES INC' is a leading provider of innovative customer service solutions. With a strong presence in the call center industry, we pride ourselves on delivering exceptional service and creating lasting value for our clients. Join our team and be a part of our continued growth and success.

Apply now and take the first step towards an exciting new chapter in your career

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