Customer Service Representative

1 week ago

Quezon City, National Capital Region, Philippines Outsourced Full time ₱250,000 - ₱500,000 per year

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Overview:

As a Customer Service Representative, you are responsible for ensuring client satisfaction by verifying schedules, on-site presence, and overall client happiness. Some CSRs may also handle scheduling and client updates, contributing to the success of work orders.

Duties and Responsibilities (split between CSRs):

  • Making confirmation calls/texts with vendors and clients.
  • Confirming vendor check-ins and check-outs.
  • Confirming store manager satisfaction.
  • Posting notes in client and internal systems.
  • Tracking vendor performance and feedback.
  • Informing managers of issues.
  • Addressing assigned items, incoming calls, emergency tickets, and managing email inboxes.
  • Scheduling demand services and rescheduling services.
  • Uploading vendor documents.
  • Addressing issues from clients or vendors.
  • Monitoring technicians' daily workload and assisting with resource coordination.
  • Handling inbound/outbound calls with technicians and client dispatch teams.
  • Assessing daily workload and adjusting resource plans.
  • Creating and managing reports (bookings, system errors).
  • Ensuring adherence to client procedural requirements.
  • Project setup, vendor assignment, preparation of scopes/estimates, reviewing work orders, and material procurement.
  • Data entry for purchase orders, invoicing, vendor compliance, and documentation.
  • Vendor sourcing.

Requirements and Skills (Must Have):

  • At least 4+ years of customer service experience
  • Can start ASAP
  • Customer service/phone skills, verbal and written communication skills, computer skills, organized, motivated, ability to multitask.

Work Schedule:

  • Option 1: Tuesday 4:00 AM - 1:00 PM; Wednesday 4:00 AM - 1:00 PM; Saturday 1:00 AM -  10:00 AM; Saturday; 10:00 PM - 6:30 AM; Sunday 10:00 PM - 6:30 AM (Thursday, Friday, and Monday Off)
  • Option 2:

Tuesday 3:00 AM

  • 11:00 AM; Wednesday 3:00 AM
  • 11:00 PM; Friday 3:00 PM
  • 10:00 PM; Saturday 12:00 PM
  • 8:30 AM; Sunday 11:00 PM
  • 7:30 AM (Thursday and Monday Off)

Work Setup: Home-based

  • Must have at least 50mbps for both upload and download speed

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

In compliance to data privacy law, make sure that the following is included at all times:

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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