Customer Care Associate
5 days ago
We are looking for a talented and customer-focused Customer Care Associate to join our team in Cagayan de Oro, Misamis Oriental. This full-time role is an exciting opportunity to provide exceptional customer service and support to our growing client base.
What you'll be doing
- Handling inbound calls from customers and addressing their queries, concerns, and issues in a professional and empathetic manner
- Providing accurate information and tailored solutions to meet customer needs
- Maintaining detailed records of customer interactions and following up on outstanding issues
- Identifying opportunities to enhance the customer experience and suggesting process improvements
- Collaborating with cross-functional teams to deliver seamless customer service
- Adhering to standard operating procedures and compliance requirements
What we're looking for
- Proven customer service experience, preferably in a call centre or customer-facing environment
- Excellent communication and interpersonal skills with the ability to adapt your style to different customer needs
- Strong problem-solving and critical thinking skills to analyse and resolve complex customer issues
- Proficiency in using various software and technology to efficiently manage customer information
- A positive, patient, and resilient attitude to handle high-pressure situations
If you are passionate about delivering exceptional customer service and are ready to be a part of our dynamic team, apply now.
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