Customer Care Associate

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

We are looking for a talented and customer-focused Customer Care Associate to join our team in Cagayan de Oro, Misamis Oriental. This full-time role is an exciting opportunity to provide exceptional customer service and support to our growing client base.

What you'll be doing

  • Handling inbound calls from customers and addressing their queries, concerns, and issues in a professional and empathetic manner
  • Providing accurate information and tailored solutions to meet customer needs
  • Maintaining detailed records of customer interactions and following up on outstanding issues
  • Identifying opportunities to enhance the customer experience and suggesting process improvements
  • Collaborating with cross-functional teams to deliver seamless customer service
  • Adhering to standard operating procedures and compliance requirements

What we're looking for

  • Proven customer service experience, preferably in a call centre or customer-facing environment
  • Excellent communication and interpersonal skills with the ability to adapt your style to different customer needs
  • Strong problem-solving and critical thinking skills to analyse and resolve complex customer issues
  • Proficiency in using various software and technology to efficiently manage customer information
  • A positive, patient, and resilient attitude to handle high-pressure situations

If you are passionate about delivering exceptional customer service and are ready to be a part of our dynamic team, apply now.

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