Client Care Associate

2 days ago


Cagayan de Oro, Northern Mindanao, Philippines VA Masters Full time ₱150,000 - ₱250,000 per year

We're hiring a highly reliable and articulate Client Care Associate to handle inbound calls from clients and leads. In this role, you'll respond to customer inquiries, manage leads through internal systems, and ensure a smooth and professional caller experience. You must be tech-savvy, calm under pressure, and able to work flexible or shifting schedules

Key Responsibilities
  • Answer inbound calls and communicate with customers using a confident, warm, and professional tone
  • Follow structured scripts and record detailed information accurately in the CRM
  • Book jobs promptly based on customer needs, especially in urgent or emergency situations
  • Adjust tone and pace depending on caller emotions and context
  • Demonstrate familiarity with geographic cues and postcode formats to maintain a local-sounding approach
  • Coordinate with internal teams when necessary and escalate as needed
  • Participate in ongoing training and performance reviews
Mandatory Skills
  • Clear spoken English with a neutral or soft accent
  • Excellent communication and listening skills
  • Ability to remain composed and effective during high-pressure or emotionally charged calls
  • Detail-oriented and highly organized when following scripts and procedures
  • Tech-savvy with the ability to use CRM tools, call systems, and team communication platforms
  • Strong work ethic, consistent attendance, and openness to feedback and coaching
Preferred Skills
  • Previous experience in inbound customer service, dispatch, or call center roles
  • Familiarity with lead tracking and CRM platforms
  • Understanding of UK or international postcode formats and regional naming conventions
  • Ability to learn new systems quickly and adapt to changing procedures
  • Experience in handling service-based inquiries, especially those with urgency or sensitivity
Technical Requirements
  • Fast and stable primary internet connection (minimum 25 Mbps recommended)
  • Backup internet connection (e.g., pocket Wi-Fi or secondary provider)
  • Backup power supply (UPS or generator) to ensure call continuity during outages
  • Own laptop or desktop computerHigh-quality noise-canceling headset
  • Quiet, dedicated workspace free from background noise and distractions
Why Join Us?

This is a remote opportunity where you can make a real impact by providing excellent service with every call. You'll be part of a supportive team that values professionalism, clear communication, and continuous improvement. With structured scripts, training, and a no-cold-calling environment, you'll be set up for success while building meaningful experience in customer interaction and service coordination.



  • Cagayan de Oro, Northern Mindanao, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

    We are looking for a talented and customer-focused Customer Care Associate to join our team in Cagayan de Oro, Misamis Oriental. This full-time role is an exciting opportunity to provide exceptional customer service and support to our growing client base.What you'll be doingHandling inbound calls from customers and addressing their queries, concerns, and...


  • Cagayan de Oro, Northern Mindanao, Philippines TalentSync Training and Development Full time ₱500,000 - ₱1,000,000 per year

    As a Customer Care Associate, you will be responsible for providing excellent customer service and support to our clients based in Cagayan de Oro, Misamis Oriental. This full-time position is a great opportunity to join a growing company and develop your skills in the customer service industry.What you'll be doingResponding to customer inquiries and...


  • Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱180,000 - ₱300,000 per year

    As a Customer Service Representative, you will be responsible for providing exceptional customer service by handling client inquiries, resolving issues, and offering accurate information about products and services. You will manage calls, chats, or emails, ensuring each client receives professional and efficient assistance. Training will be provided, making...


  • Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱80,000 - ₱250,000 per year

    A Customer Service Representative is responsible for providing excellent support to clients by addressing their inquiries, resolving concerns, and delivering accurate information in a timely manner. This role plays a vital part in maintaining customer satisfaction and loyalty by ensuring every interaction is handled with professionalism, empathy, and...


  • Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱300,000 per year

    We are seeking dedicated Customer Service Representatives to join our CDO team. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving concerns, and delivering excellent service through phone, email, or chat. You will represent our brand with professionalism, empathy, and problem-solving skills, ensuring...


  • Cagayan de Oro, Northern Mindanao, Philippines SupportZebra Full time ₱15,000 - ₱30,000 per year

    Interested in being part of an incredible team who is passionate about community and company culture? In the Philippines, we pride ourselves on our positivity and work-hard play-hard mentality. We have a deep love of life and family, and we can't wait for you to join usWe're HiringA Customer Care Ambassador is responsible for proactively reaching out to...


  • Cagayan de Oro, Northern Mindanao, Philippines Support Zebra Full time ₱180,000 - ₱240,000 per year

    Interested in being part of an incredible team who is passionate about community and company culture? In the Philippines, we pride ourselves on our positivity and work-hard play-hard mentality. We have a deep love of life and family, and we can't wait for you to join usWe're HiringA Customer Care Ambassador is responsible for proactively reaching out to...

  • Marketing Associate

    4 days ago


    Cagayan de Oro, Northern Mindanao, Philippines AJS REALTY | TITANS Full time ₱600,000 - ₱1,200,000 per year

    Job Title: Marketing Associate – DavaoCompany: AJS Realty Marketing AssociatesAbout the Company:AJS Realty is a Cagayan de Oro–based real estate company with 9+ years of experience. We are expanding to Davao and other areas, offering trusted real estate services to a wider market.Job Description:The Marketing Associate promotes property listings online...

  • Marketing Associate

    2 weeks ago


    Cagayan de Oro, Northern Mindanao, Philippines AJS Realty Tigers Full time ₱600,000 - ₱1,200,000 per year

    Company: AJS RealtyMarketing AssociatesAbout the Company:AJS Realty is a homegrown real estate company based in Cagayan de Oro, with over 9 years of experience in the industry. Originally founded in CDO, the company is now actively expanding to other areas including Zamboanga, Surigao, and Luzon, offering quality real estate services to a growing market.Job...

  • Marketing Associate

    4 days ago


    Cagayan de Oro, Northern Mindanao, Philippines AJS REALTY - MA Full time ₱720,000 - ₱1,080,000 per year

    Job Title: Marketing AssociateCompany: AJS Realty Marketing AssociatesLocation: Cagayan de Oro (with potential assignments in other expanding areas)About the CompanyAJS Realty Marketing Associates is a homegrown real estate company based in Cagayan de Oro with over 9 years of experience in the industry. Since its founding in CDO, AJS Realty has been...