
Client Care Associate
2 days ago
We're hiring a highly reliable and articulate Client Care Associate to handle inbound calls from clients and leads. In this role, you'll respond to customer inquiries, manage leads through internal systems, and ensure a smooth and professional caller experience. You must be tech-savvy, calm under pressure, and able to work flexible or shifting schedules
Key Responsibilities- Answer inbound calls and communicate with customers using a confident, warm, and professional tone
- Follow structured scripts and record detailed information accurately in the CRM
- Book jobs promptly based on customer needs, especially in urgent or emergency situations
- Adjust tone and pace depending on caller emotions and context
- Demonstrate familiarity with geographic cues and postcode formats to maintain a local-sounding approach
- Coordinate with internal teams when necessary and escalate as needed
- Participate in ongoing training and performance reviews
- Clear spoken English with a neutral or soft accent
- Excellent communication and listening skills
- Ability to remain composed and effective during high-pressure or emotionally charged calls
- Detail-oriented and highly organized when following scripts and procedures
- Tech-savvy with the ability to use CRM tools, call systems, and team communication platforms
- Strong work ethic, consistent attendance, and openness to feedback and coaching
- Previous experience in inbound customer service, dispatch, or call center roles
- Familiarity with lead tracking and CRM platforms
- Understanding of UK or international postcode formats and regional naming conventions
- Ability to learn new systems quickly and adapt to changing procedures
- Experience in handling service-based inquiries, especially those with urgency or sensitivity
- Fast and stable primary internet connection (minimum 25 Mbps recommended)
- Backup internet connection (e.g., pocket Wi-Fi or secondary provider)
- Backup power supply (UPS or generator) to ensure call continuity during outages
- Own laptop or desktop computerHigh-quality noise-canceling headset
- Quiet, dedicated workspace free from background noise and distractions
This is a remote opportunity where you can make a real impact by providing excellent service with every call. You'll be part of a supportive team that values professionalism, clear communication, and continuous improvement. With structured scripts, training, and a no-cold-calling environment, you'll be set up for success while building meaningful experience in customer interaction and service coordination.
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