Client Care Associate

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines VA Masters Full time ₱150,000 - ₱250,000 per year

We're hiring a highly reliable and articulate Client Care Associate to handle inbound calls from clients and leads. In this role, you'll respond to customer inquiries, manage leads through internal systems, and ensure a smooth and professional caller experience. You must be tech-savvy, calm under pressure, and able to work flexible or shifting schedules

Key Responsibilities
  • Answer inbound calls and communicate with customers using a confident, warm, and professional tone
  • Follow structured scripts and record detailed information accurately in the CRM
  • Book jobs promptly based on customer needs, especially in urgent or emergency situations
  • Adjust tone and pace depending on caller emotions and context
  • Demonstrate familiarity with geographic cues and postcode formats to maintain a local-sounding approach
  • Coordinate with internal teams when necessary and escalate as needed
  • Participate in ongoing training and performance reviews
Mandatory Skills
  • Clear spoken English with a neutral or soft accent
  • Excellent communication and listening skills
  • Ability to remain composed and effective during high-pressure or emotionally charged calls
  • Detail-oriented and highly organized when following scripts and procedures
  • Tech-savvy with the ability to use CRM tools, call systems, and team communication platforms
  • Strong work ethic, consistent attendance, and openness to feedback and coaching
Preferred Skills
  • Previous experience in inbound customer service, dispatch, or call center roles
  • Familiarity with lead tracking and CRM platforms
  • Understanding of UK or international postcode formats and regional naming conventions
  • Ability to learn new systems quickly and adapt to changing procedures
  • Experience in handling service-based inquiries, especially those with urgency or sensitivity
Technical Requirements
  • Fast and stable primary internet connection (minimum 25 Mbps recommended)
  • Backup internet connection (e.g., pocket Wi-Fi or secondary provider)
  • Backup power supply (UPS or generator) to ensure call continuity during outages
  • Own laptop or desktop computerHigh-quality noise-canceling headset
  • Quiet, dedicated workspace free from background noise and distractions
Why Join Us?

This is a remote opportunity where you can make a real impact by providing excellent service with every call. You'll be part of a supportive team that values professionalism, clear communication, and continuous improvement. With structured scripts, training, and a no-cold-calling environment, you'll be set up for success while building meaningful experience in customer interaction and service coordination.

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