Customer Care Associates

5 hours ago

Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

We areseeking enthusiastic and dedicated Customer Care Associates to join our growing team. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our valued clients via non-voice communication channels such as email, chat, and messaging. Working in a dynamic and collaborative environment, you will play a vital role in ensuring customer satisfaction and contributing to the overall success of our organization.

What you'll be doing

  • Responding promptly and effectively to customer inquiries and concerns through non-voice communication channels
  • Resolving customer issues and providing accurate information in a courteous and professional manner
  • Maintaining detailed and accurate records of customer interactions
  • Identifying opportunities to improve customer experience and escalating feedback to management
  • Adhering to company policies, procedures, and quality standards
  • Collaborating with team members to share best practices and provide support as needed

What we're looking for

  • Excellent written communication skills with the ability to convey information clearly and effectively
  • Strong problem-solving skills and a customer-centric approach
  • Proficiency in English, both written and verbal
  • Ability to work in a fast-paced, high-volume environment and meet deadlines
  • Strong attention to detail and the ability to multitask
  • Positive attitude and a passion for providing exceptional customer service

If you're ready to join a dynamic and growing organization and contribute to our mission of delivering world-class customer service, we encourage you to apply now.

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