Client Service Associate

12 hours ago

Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱800,000 - ₱1,200,000 per year

The Client Service Associate (CSR) is a key member of the client services team, responsible for delivering high-quality, professional support to clients across all stages of the customer lifecycle. This role serves as the primary point of contact for client inquiries, ensuring timely, accurate, and efficient responses to questions regarding accounts, services, and transactions. The CSR plays a vital role in maintaining strong client relationships by addressing issues, resolving concerns, and coordinating with internal departments such as operations, sales, compliance, and finance to ensure seamless service delivery. Responsibilities include onboarding new clients, managing account updates, processing service requests, handling documentation, and maintaining accurate records in customer relationship management (CRM) systems. The Client Service Associate is expected to maintain a deep understanding of company products, policies, and procedures in order to provide informed support and identify opportunities to enhance the client experience. Additionally, the CSR helps identify trends or recurring issues and works collaboratively with the team to suggest improvements to service processes and client communication. Success in this role requires excellent interpersonal skills, a client-focused mindset, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Ideal candidates will have prior experience in customer service or account support—preferably within financial services, professional services, or similar industries—and demonstrate professionalism, reliability, and a commitment to delivering outstanding client care.

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