Customer Care Associate| CDO SITES ONLY

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

Join our dynamic CDO team as a Customer Service Representative and be the voice of our company In this role, you will provide exceptional customer support by answering inquiries, resolving concerns, and guiding clients toward the best solutions. Through phone, email, or chat, you will ensure every customer interaction is handled with professionalism, empathy, and efficiency.

We are looking for driven individuals who are passionate about delivering excellent service and creating positive experiences. This is your chance to be part of a collaborative, fast-paced environment where your skills are valued and your career growth is supported.

Key Responsibilities:
  • Respond promptly to customer inquiries via multiple communication channels.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer concerns efficiently while ensuring customer satisfaction.
  • Manage account updates, service requests, and transactions accurately.
  • Collaborate with internal teams to address escalated issues and deliver effective solutions.
  • Maintain detailed records of all customer interactions in the system.

Qualifications:

  • At least a high school graduate college level or graduate is an advantage.
  • Previous customer service or BPO experience preferred but not required.
  • Excellent communication and active listening skills.
  • Strong problem-solving and multitasking abilities.
  • Willing to work on-site at our CDO site and adapt to shifting schedules.

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