Customer Experience Specialist – Telco Account

4 days ago

Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱250,000 - ₱500,000 per year

About the role

This is a full-time Customer Experience Specialist position based in Cagayan de Oro, Misamis Oriental. As the Customer Experience Specialist for a leading telecommunications company, you will be responsible for providing exceptional customer service and support to clients through various communication channels.

What you'll be doing

  1. Answering inbound calls from customers and responding to email and chat inquiries in a professional and courteous manner
  2. Troubleshooting and resolving customer issues effectively and efficiently
  3. Providing accurate information about products, services, and billing enquiries
  4. Documenting customer interactions and maintaining detailed records
  5. Identifying opportunities to upsell and cross-sell relevant products and services
  6. Contributing to the continuous improvement of customer service processes and procedures

What we're looking for

  1. 1-2 years of experience in a customer service or call centre role, preferably in the telecommunications industry
  2. Excellent communication and interpersonal skills with the ability to build rapport with customers
  3. Strong problem-solving and decision-making abilities
  4. Proficiency in using computer systems and customer relationship management (CRM) software
  5. Ability to work well in a team and adapt to a fast-paced environment
  6. Good time management and multitasking skills

What we offer

At Work Avenue and Business Solutions Incorporated, we are committed to providing a supportive and rewarding work environment for our employees. Some of the benefits you can expect include:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive healthcare and retirement benefits
  3. Opportunities for professional development and career advancement
  4. Fun and engaging team-building activities
  5. Flexible work arrangements and work-life balance initiatives

About us

Work Avenue and Business Solutions Incorporated is a leading provider of integrated business solutions, including call centre services, in the Philippines. With a strong focus on customer satisfaction, we strive to deliver innovative and reliable solutions to our clients. Our team of dedicated professionals is committed to creating a positive and empowering work culture that fosters growth and success.

If you are passionate about delivering exceptional customer service and are interested in joining our dynamic team, we encourage you to apply now.

How to Apply

Send your updated resume to

Subject line: Customer Care Associate – Telco (CDO)

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