Customer Service Support Associate – CDO Site

4 days ago


Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

The Customer Service Support Associate plays a vital role in delivering exceptional customer experiences by serving as the first point of contact for customers. This role is responsible for handling a wide range of inquiries, concerns, and service requests through various channels, including phone, email, live chat, and social media.

Acting as a bridge between the company and its customers, the Support Associate ensures that all interactions are handled efficiently, professionally, and in alignment with the company's values. The ideal candidate is customer-focused, tech-savvy, empathetic, and capable of multitasking in a dynamic environment.


Key Responsibilities:
  • Serve as the front-line contact for customer inquiries, providing information, resolving issues, and ensuring customer satisfaction.
  • Handle incoming calls, emails, chat messages, and other customer contact channels with a focus on quality and professionalism.
  • Understand customer needs and deliver tailored solutions or escalate when necessary to ensure prompt resolution.
  • Troubleshoot basic product or service-related problems using available tools and resources.
  • Maintain detailed and accurate records of all customer interactions in the customer relationship management (CRM) system.
  • Follow company guidelines and standard operating procedures (SOPs) to ensure consistency and quality in customer service delivery.
  • Collaborate with internal teams (e.g., Technical Support, Sales, Billing, Operations) to resolve complex issues and deliver end-to-end service.
  • Stay informed about company products, services, promotions, policies, and system updates to provide up-to-date information to customers.
  • Contribute to a positive team environment and actively participate in team meetings, training sessions, and performance reviews.
  • Meet or exceed key performance indicators (KPIs) such as response time, first-contact resolution rate, and customer satisfaction score.


  • Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    Join our dynamic CDO team as a Customer Service Representative and be the voice of our company In this role, you will provide exceptional customer support by answering inquiries, resolving concerns, and guiding clients toward the best solutions. Through phone, email, or chat, you will ensure every customer interaction is handled with professionalism,...


  • Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱600,000 - ₱1,200,000 per year

    We are looking for enthusiastic and dedicated Customer Service Representatives to join our team at the Cagayan de Oro (CDO) site. In this role, you will serve as the primary point of contact for our customers, assisting them with inquiries, providing accurate information about our products and services, and resolving any concerns they may have. You will be...


  • Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    We are urgently hiring Customer Service Representatives (CSR) for our CDO Site – No Experience Needed As a CSR, you will assist customers with inquiries, billing concerns, technical support, and general account-related questions. You will be responsible for providing accurate information, resolving issues promptly, and ensuring that every customer receives...


  • Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    We are seeking a dedicated and personable Customer Service representative to join our team at the CDO Site. The primary responsibility of this role is to provide exceptional support to visitors and clients by addressing their inquiries, resolving concerns, and ensuring a positive experience. The ideal candidate should possess excellent communication skills,...


  • Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    As a Service Support Assistant in Cagayan de Oro, you will help customers by handling inquiries, providing solutions, and ensuring smooth service delivery. This entry-level role is designed for applicants with no prior experience, offering complete training to develop your communication, problem-solving, and customer care skills. You will manage customer...


  • Cagayan de Oro, Northern Mindanao, Philippines LEX iSolutions PH Full time ₱150,000 - ₱250,000 per year

    Freshers Welcome Start your journey with one of the leading Telco companies todayQualifications:High School / Senior High School GraduatePreferably with 6+ months Customer Care Experience (CCE)Excellent communication skillsWilling to work on-site in CDOJob Responsibilities:Handle customer inquiries and provide accurate informationAssist with billing...


  • Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱15,000 - ₱25,000 per year

    Kickstart your career in the telecommunications industry We are looking for enthusiastic and driven individuals to join our TELCO Account team in Cagayan de Oro. This role is perfect for fresh graduates who want to build professional experience while working in a dynamic and supportive environment.As part of our team, you'll be assisting customers with their...


  • Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time

    We're urgently looking for passionate and customer-oriented individuals to join our growing team in Cagayan de Oro (CDO) As a Customer Service Representative, you will handle customer inquiries, provide accurate information, and deliver exceptional service through calls, chat, or email. You'll assist customers with billing concerns, product details,...


  • Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱19,000 - ₱21,000 per year

    Customer Service Representative (CSR) – CDO SiteQualifications:High School or Senior High School GraduatePreferably with at least 6 months Call Center Experience (CCE)Salary Range: ₱16,850 – Freshers (No CCE) ₱19,000 – With 6 to 12 months CCE ₱21,000 – With 13 months & above CCEResponsibilities:Handle inbound and outbound calls...


  • Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    We are hiring Customer Service Representatives in CDO You will assist customers with their inquiries, provide accurate information, resolve concerns efficiently, and ensure a positive experience in every interaction. Fresh graduates are encouraged to apply—no prior BPO experience required. This is a full-time, on-site role with shifting schedules. Join our...