
Customer Service Support Associate – CDO Site
4 days ago
The Customer Service Support Associate plays a vital role in delivering exceptional customer experiences by serving as the first point of contact for customers. This role is responsible for handling a wide range of inquiries, concerns, and service requests through various channels, including phone, email, live chat, and social media.
Acting as a bridge between the company and its customers, the Support Associate ensures that all interactions are handled efficiently, professionally, and in alignment with the company's values. The ideal candidate is customer-focused, tech-savvy, empathetic, and capable of multitasking in a dynamic environment.
Key Responsibilities:
- Serve as the front-line contact for customer inquiries, providing information, resolving issues, and ensuring customer satisfaction.
- Handle incoming calls, emails, chat messages, and other customer contact channels with a focus on quality and professionalism.
- Understand customer needs and deliver tailored solutions or escalate when necessary to ensure prompt resolution.
- Troubleshoot basic product or service-related problems using available tools and resources.
- Maintain detailed and accurate records of all customer interactions in the customer relationship management (CRM) system.
- Follow company guidelines and standard operating procedures (SOPs) to ensure consistency and quality in customer service delivery.
- Collaborate with internal teams (e.g., Technical Support, Sales, Billing, Operations) to resolve complex issues and deliver end-to-end service.
- Stay informed about company products, services, promotions, policies, and system updates to provide up-to-date information to customers.
- Contribute to a positive team environment and actively participate in team meetings, training sessions, and performance reviews.
- Meet or exceed key performance indicators (KPIs) such as response time, first-contact resolution rate, and customer satisfaction score.
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Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per yearWe are seeking motivated and customer-focused professionals to join our team as Customer Service Representatives at our CDO sites. In this role, you will serve as the first point of contact for clients, providing timely assistance and ensuring customer satisfaction through phone, email, or chat support. You will be trained to handle customer concerns...
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Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱600,000 - ₱1,200,000 per yearWe are looking for enthusiastic and dedicated Customer Service Representatives to join our team at the Cagayan de Oro (CDO) site. In this role, you will serve as the primary point of contact for our customers, assisting them with inquiries, providing accurate information about our products and services, and resolving any concerns they may have. You will be...
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Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per yearWe are hiring Customer Service Representatives to join our Cagayan de Oro team. In this role, you will be the first point of contact for customers, providing accurate information, resolving concerns, and ensuring a positive service experience. This position offers training, career growth, and the opportunity to work in a dynamic and supportive...
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Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per yearWe are looking for enthusiastic and customer-focused individuals to join our growing team in Cagayan de Oro. As a Customer Service Representative, you will handle customer inquiries, provide accurate information, resolve concerns, and ensure a positive client experience through phone, chat, or email. We welcome fresh graduates and career shifters, offering...
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