Service & Parts Head

2 days ago

Las Piñas, National Capital Region, Philippines Horizon Auto Services Inc. Full time $70,000 - $120,000 per year
Key Responsibilities

1. Service Operations Management

  • Supervise daily service workshop operations, ensuring timely and quality vehicle repairs and maintenance.
  • Implement standard operating procedures (SOPs) in accordance with BYD guidelines.
  • Monitor productivity, efficiency, and quality of work among service staff.
  • Handle escalated customer concerns, ensuring prompt resolution.

2. Parts Operations Management

  • Oversee inventory management, ensuring availability of fast-moving and critical spare parts.
  • Develop and maintain relationships with suppliers and manage procurement in line with company standards.
  • Control parts stock levels, minimize obsolescence, and ensure accurate inventory records.
  • Align parts operations with service requirements to support seamless workflow.

3. Business & Financial Management

  • Develop and implement strategies to increase service and parts sales and profitability.
  • Prepare and monitor departmental budgets, revenue targets, and expense control.
  • Review financial reports and identify opportunities for growth and cost savings.
  • Conduct regular performance reviews of departmental KPIs.

4. Leadership & People Management

  • Lead, train, and motivate the Service and Parts team to achieve individual and departmental goals.
  • Ensure compliance with company policies, safety regulations, and customer service standards.
  • Establish performance standards and conduct regular appraisals.
  • Promote a culture of continuous improvement and accountability.

5. Customer Relationship Management

  • Ensure excellent customer service across all after-sales touchpoints.
  • Build long-term relationships with clients to enhance customer loyalty.
  • Implement customer feedback mechanisms to improve service and parts offerings.

6. Compliance & Quality Assurance

  • Ensure adherence to BYD's global after-sales standards and warranty policies.
  • Maintain compliance with government regulations, safety protocols, and environmental policies.
  • Oversee warranty claims processing and ensure accurate documentation.
Qualifications
  • Bachelor's Degree in Mechanical Engineering, Automotive Technology, Business Management, or related field.
  • At least 5–7 years of experience in automotive service and parts operations, with at least 3 years in a managerial role.
  • Strong knowledge of automotive systems, diagnostics, and dealership operations.
  • Proven track record in sales, customer service, and operational management.
  • Excellent leadership, communication, and decision-making skills.
  • Proficient in MS Office and Dealer Management Systems (DMS).

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