Area Service Manager

24 hours ago

Las Piñas, National Capital Region, Philippines CARLCARE SERVICE PH INC. Full time $104,000 - $130,878 per year

Job description:

Customer Service Operation Management

  • Daily Open Call Analysis for Mobile, TV, LAPTOP and Accessories
  • Listen and Resolve Customer complaints, Sales team Feedback, DBR feedback and ensure highest level of satisfaction for all;
  • Meet organization goals (TAT, BR, Satisfaction, Inventory Accuracy)
  • Monitor CSR, Technician & Storekeeper daily task after sales deportment to meet organization goals;
  • Visit dealer, Sales team to ensure Zero after sales complaint
  • Service Center Income & Expense Management

Service Asset Management

  • Ensuring Smooth Recovery Process of DOA, Defective PCBA, Defective Parts from Service Center
  • Reduce NFF for UW parts consumption

Repair Skill Enhancement of Technician

  • Download new product Information to Technician
  • Provide repair Skill know-How to repair technician
  • Arrange Trainings for new product Bulleting

Customer Service Performance Management

  • Root Cause Analysis of Customer-Service -Performance parameters and corrective action planning, implementation and control
  • To report quality failures with respect to the company's products to the quality control team for immediate corrective actions
  • Identify and resolve gaps in customer service (impacting customer TAT, Service Cost, Repair Quality)

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