 
						Area Service Manager
14 hours ago
Job description:
Customer Service Operation Management
- Daily Open Call Analysis for Mobile, TV, LAPTOP and Accessories
- Listen and Resolve Customer complaints, Sales team Feedback, DBR feedback and ensure highest level of satisfaction for all;
- Meet organization goals (TAT, BR, Satisfaction, Inventory Accuracy)
- Monitor CSR, Technician & Storekeeper daily task after sales deportment to meet organization goals;
- Visit dealer, Sales team to ensure Zero after sales complaint
- Service Center Income & Expense Management
Service Asset Management
- Ensuring Smooth Recovery Process of DOA, Defective PCBA, Defective Parts from Service Center
- Reduce NFF for UW parts consumption
Repair Skill Enhancement of Technician
- Download new product Information to Technician
- Provide repair Skill know-How to repair technician
- Arrange Trainings for new product Bulleting
Customer Service Performance Management
- Root Cause Analysis of Customer-Service -Performance parameters and corrective action planning, implementation and control
- To report quality failures with respect to the company's products to the quality control team for immediate corrective actions
- Identify and resolve gaps in customer service (impacting customer TAT, Service Cost, Repair Quality)
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