CSR - Customer Service Representative

3 days ago

Las Piñas, National Capital Region, Philippines One Alpha Comm, Inc. Full time ₱18,500 per year
  • Receives Service Reports from Customer Service Representative / Head Technician / Service Manager for Scheduling.
    • Plots/Encodes service delivery and pull-out schedules in the Logistics Monitoring System.
    • Monitors Service delivery/pullout status in Logistics Monitoring System (e.g. delivered, backloaded, for re-schedule).
    • Reschedules Service's pending delivery/pullout. (In case the logistics department didn't schedule the delivery/pullout).
    • Coordinates Service Report to Billing Department for enrollement and creation of delivery and pull-out documents (e.g. Pullout Repair / Replace Form (POR), etc.).
    • Prepares and Coordinates Carrier Manifest.
    • Coordinates delivery/pullout updates from Logistics Department / 3rd Party Service Provider.
    • Assesses concerns from Logistics Department regarding Service Deliveries / Pullouts.
    • Coordinates and inform with Clients/Customers regarding the scheduled delivery and pullout
    • Prepares and coordinates documents for Lite Xpress to key personnels
    • Encodes and Monitors status of delivery/pullout of Lite Xpress
    • Receives packed parts from Parts Controller.

QUALIFICATION:

    • Experienced in Logistics industry is not required but an advantage
    • Knowledge of shipping processes and metrics.
    • Strong communication, memorization, and teamwork skills.
    • Outstanding organizational and investigative abilities.
    • Capacity to perform your duties diligently, particularly during stressful periods.
    • Physically fit and mobile.
    • No visible tattoo/es

Job Type: Full-time

Pay: Php18, Php18,500.00 per month

Benefits:

  • Company Christmas gift
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Las Piñas: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Work Location: In person

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