Customer Service Representative

3 days ago

Las Piñas, National Capital Region, Philippines One Alpha Comm, Inc. Full time ₱18,500 per year

DUTIES AND RESPONSIBILITIES

  • Receives Service reports from Customer Service Representative/ Head Technician / Service Manager for scheduling.

  • Plots/Encodes service delivery and pull-out schedules in the Logistics Monitoring System.

  • Monitoring Service delivery/pullout status in Logistic Monitoring System (e.g. delivered, backload, for re-schedule)

  • Reschedules Service's pending for delivery/pullout (In case logistics department didn't schedule the delivery/pullout)

  • Coordinates Service Report to Billing Department for enrollment and creation of delivery and pull-out documents ( e.g. Pullout Repair/ Replace from (POR). etc)

  • Prepares and Coordinates Carrier Manifest

  • Coordinates delivery/pullout updates from Logistics Department/ 3rd party Service Provider.

  • Assesses concerns from Logistics Department regarding Service Deliveries/ Pullouts.

  • Coordinates and inform with Clients/Customers regarding the scheduled delivery and pullout

  • Prepares and coordinates documents for Lite Xpress to key personnels

  • Encodes and Monitors status of delivery/pullout of Lite Xpress

  • Receives packed parts from Parts Controller.

QUALIFICATIONS:

  • Experienced in Logistics Industry is not required but an advantage

  • Knowledge of shipping processes and metrics.

  • Outstanding organizational and investigative abilities

  • Capacity to perform your duties and diligently, particulary during stressful period.

  • Physically fit and mobile.

  • No visible tattoo/es

Job Types: Full-time, Permanent

Pay: Php18, Php18,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • On-site parking
  • Paid training

Ability to commute/relocate:

  • Las Piñas: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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