Administrative & Scheduling Coordinator (Australian Client )

3 hours ago

Manila, National Capital Region, Philippines Offshore 247 Outsourcing OPC Full time ₱420,000 - ₱480,000 per year

Administrative & Scheduling Coordinator (Australian Client – Work From Home, Philippines)

Full-time
• Long-term
• Remote (PH-based)
• Day Shift 6:00 AM–3:00 PM PHT
• Monday–Friday

Our client, a growing Australian trades & services company, is hiring a highly organised Administrative & Scheduling Coordinator to manage technician schedules, handle customer communication, and support day-to-day operations.

This is a phone-heavy role. You must have real experience speaking with Australian customers (homeowners, tenants, property managers, real estate agencies). Chat/email-only experience does not qualify.

If you handle scheduling under pressure, communicate clearly, and can manage fast-moving workflows — this role is for you.


Key Responsibilities

Customer Communication (Phone & Email)

  • Speak directly with Australian homeowners, tenants, and property managers
  • Make outbound follow-up calls for quotes, bookings, and service updates
  • Handle delays, ETAs, and urgent enquiries with confidence
  • Provide warm, clear, solution-focused communication

Scheduling & Technician Coordination

  • Build and adjust daily technician schedules
  • Optimise routes and manage last-minute changes
  • Send booking reminders via email/SMS
  • Track job progress and keep records accurate

Administrative Support

  • Update CRM job notes and customer records
  • Create/send quotes (training provided)
  • Maintain accurate documentation
  • Prepare simple internal reports

Minimum Qualifications (Must-Haves)

You must meet ALL of the following to be considered:

1. Real Australian phone experience (mandatory)

You must have spoken on the phone with:

  • Homeowners
  • Tenants
  • Real estate agents / property managers
  • Australian customers as part of daily work

Email/chat-only AU experience is not accepted.

2. Experience in service coordination

Examples:

  • Booking or rescheduling technicians
  • Following up quotes
  • Handling delays and ETAs
  • Access coordination
  • Updating job notes
  • Managing daily schedules
3. Strong English communication
  • Warm, clear, confident phone manner
  • Able to handle escalations professionally
4. 1+ year experience in admin, scheduling, dispatch, or operations
5. Tech-comfortable

Experience with any of the following:

  • CRMs
  • Google Workspace or MS Office
  • VoIP phone systems
  • Any scheduling/job-management tool
6. Reliable WFH setup
  • Stable high-speed internet
  • Quiet environment
  • Up-to-date computer
  • Backup connectivity preferred

Preferred (Not Required)

These will make you stand out:

  • Experience with property managers / real estate
  • Trades or technician scheduling (HVAC, electrical, telco, repairs)
  • Quote preparation
  • Experience managing busy schedules
  • Ability to stay calm under pressure

Work Arrangement
  • Fully remote (Philippines)
  • Monday–Friday
  • 6:00 AM–3:00 PM PHT
  • Full training provided
  • Long-term, stable role

Compensation
  • ₱35,000–₱40,000 PHP/month
  • 13th month pay
  • HMO
  • Long-term career growth
  • Supportive AU team

  • Australian Bookkeeper

    4 hours ago

    Manila, National Capital Region, Philippines AMPED HQ PTY LTD Full time ₱30,000 - ₱60,000 per year

    Amped HQ is growing fastWe need the best of the best to come and contribute to our staff & clients.With unprecedented client and employee retention, Amped HQ is out to disrupt the industry in opportunities for both clients and employees. Bringing together the best talent, leadership & systems while fostering real relationships, personal & professional...

  • E-Commerce Project Coordinator

    3 hours ago

    Manila, National Capital Region, Philippines AMPED HQ PTY LTD Full time ₱1,200,000 - ₱2,400,000 per year

    Amped HQ is growing fastWe need the best of the best to come and contribute to our staff & clients.With unprecedented client and employee retention, Amped HQ is out to disrupt the industry in opportunities for both clients and employees. Bringing together the best talent, leadership & systems while fostering real relationships, personal & professional...

  • WFH - Client Services Administrator

    2 weeks ago

    Manila, National Capital Region, Philippines BruntWork Full time ₱1,200,000 - ₱1,800,000 per year

    OverviewJoin a rapidly growing allied health organisation dedicated to delivering high-quality healthcare services across metro, rural, and remote communities in Australia. The company provides a wide range of allied health services — including physiotherapy, occupational therapy, speech pathology, psychology, assessments, and early intervention support...

  • Client Services Accounting Administrator

    5 hours ago

    Manila, National Capital Region, Philippines Asw Full time ₱50,000 - ₱70,000 per year

    Job DescriptionBeing the right fit for a tech-focused Australian accounting firm supporting SME law firms with strategic financial advice and premium client service.The Opportunity You will play a crucial role in delivering exceptional client experiences. This role supports the Accounting Team by handling administrative and compliance tasks, ensuring smooth...

  • Australian Mortgage Broker Administrator

    4 hours ago

    Manila, National Capital Region, Philippines BruntWork Full time A$60,000 - A$80,000 per year

    This is a remote position. Schedule: Monday to Friday, 9:00 AM – 6:00 PM (Sydney NSW) Break: 1-hour unpaid break daily Total Weekly Hours: 40 hours Our client is seeking a highly organized and detail-oriented Mortgage Broker Administrator to support day-to-day mortgage operations. The ideal candidate has proven experience in the Australian mortgage...

  • Client Services Accounting Administrator

    2 weeks ago

    Manila, National Capital Region, Philippines Asw Full time ₱300,000 - ₱600,000 per year

    Job DescriptionThe Opportunity Our client is an Australian chartered accounting firm that provides strategic financial advisory and accounting services for SME law firms. With their deep legal industry expertise and powerful integrated modern financial reporting tools, they go beyond simply looking after clients' tax, accounting, and compliance needs to add...

  • Scheduling Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines van den Boom & Associates Full time ₱1,200,000 - ₱2,400,000 per year

    van den Boom & Associates is a US-based professional services firm. We specialize in supporting life science companies primarily in the roles of part-time finance, accounting, HR, and operational support.We are seeking a highly organized Scheduling Coordinator to become the next superhero on our internal operations teamCheck out our website to learn more: ...

  • Client Service Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines TOA Global Full time ₱1,200,000 - ₱2,400,000 per year

    CLIENT SERVICE COORDINATOR Location: Clark, Tarlac, Cebu, Manila, Philippines (Onsite)Shift: 7:00 AM - 4:00 PM PHTUnlock your potential At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, supporting...

  • Client Service Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines TOA Global Full time ₱40,000 - ₱60,000 per year

    CLIENT SERVICE COORDINATOR Location: Philippines (Remote)Shift: 7:00 AM - 4:00 PM PHTUnlock your potential At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, supporting our global clients in the...

  • Scheduling Coordinator

    3 hours ago

    Manila, National Capital Region, Philippines RemoteRaven Full time ₱240,000 - ₱720,000 per year

    Job Title: Scheduling Coordinator – Residential & Commercial ServicesLocation: Remote (Arizona Time Zone)Salary: $5/hrEmployment Type: Full-TimeAbout Us:We are a premier General Contractor specializing in HVAC, Electrical, Plumbing, and Handyman services in Arizona. Known for delivering exceptional residential and commercial services, we pride ourselves on...