WFH - Client Services Administrator

Overview

Join a rapidly growing allied health organisation dedicated to delivering high-quality healthcare services across metro, rural, and remote communities in Australia. The company provides a wide range of allied health services — including physiotherapy, occupational therapy, speech pathology, psychology, assessments, and early intervention support — through both face-to-face and telehealth channels.

With a strong reputation for innovation and purpose-driven service, the organisation continues to expand its footprint across more than 90 locations nationwide.

The Client Services Coordinator plays a key role in managing the client experience and supporting day-to-day operational excellence across multiple service locations.

This is an exciting opportunity to:

• Oversee and support client service operations across designated regions
• Collaborate with clinicians and administrative teams to deliver an exceptional client journey
• Contribute to continuous improvement projects and system enhancements
• Progress into leadership roles as part of a growing, purpose-led organisation

Job Highlights

Monthly Rate: Php 120,000+

Role Name: Client Services Coordinator

Reports To: Chief of Staff

Department: Client Services

Location: Melbourne

Schedule: Monday to Friday, 9:00 AM – 5:00 PM (38 hours per week)

Work Arrangement: Work from home

Contract: Independent Contractor

Start Date: Immediate hiring

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an Independent Contractor, the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are based on hourly rates, which depend on performance.

Key Responsibilities

Client Coordination & Scheduling

• Manage client appointment scheduling, ensuring efficient use of clinician time and optimal client experience
• Coordinate intake processes, service requests, and communications with professionalism and accuracy
• Maintain up-to-date client data across scheduling and CRM systems
• Liaise with clinicians to confirm bookings, manage reschedules, and ensure service continuity

Operational Oversight & Leadership Support

• Oversee day-to-day client service operations across designated clinics or regions
• Ensure local service delivery meets company standards and client expectations
• Identify and resolve scheduling or operational issues in collaboration with clinical and administrative teams

Continuous Improvement & Growth

• Recommend process improvements to enhance scheduling systems and overall client experience
• Participate in team meetings and provide performance insights
• Take on project and leadership opportunities as skills and performance develop

Requirements

Key Skills & Attributes

• Excellent organisational and time management skills
• Strong communication and relationship-building abilities
• Proactive and solutions-focused, with the ability to handle multiple priorities
• Confident in using scheduling systems, CRM tools, and digital communication platforms
• Demonstrated ability to work independently and take initiative

Qualifications & Experience

• Previous experience in client services, healthcare administration, or operational coordination
• Proven understanding of NDIS, healthcare funding, or community-service travel fee structures (required)
• Experience managing multi-site scheduling or healthcare operations (highly regarded)
• Proficiency in Google Suite and/or practice management software (e.g., Splose) preferred
• Must be an Australian expat, familiar with Australian professional standards and communication
• Demonstrated interest and potential to grow into leadership or management roles

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work-from-home setup
• Immediate hiring
• Steady freelance opportunity

Job Code: ZR_29132_JOB