Client Service Coordinator

5 days ago

Manila, National Capital Region, Philippines TOA Global Full time ₱1,200,000 - ₱2,400,000 per year

CLIENT SERVICE COORDINATOR

Location: Clark, Tarlac, Cebu, Manila, Philippines (Onsite)

Shift: 7:00 AM - 4:00 PM PHT

Unlock your potential At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, supporting our global clients in the accounting industry.

About the Role

We are looking for an experienced Client Services Coordinator to join our team in the Philippines. This role is central to managing client communications, compliance deadlines, and workflow tracking for Australian accounting firm clients.

Key Responsibilities

  • Manage client onboarding and compliance documentation.
  • Track jobs and lodgements in practice management software.
  • Communicate proactively with clients (reminders, follow-ups, updates).
  • Monitor WIP and billing status, liaising with Australian accountants.
  • Handle ASIC corporate secretarial work (annual review reminders, digital lodgements, maintaining registers).
  • Support client service activities, such as newsletters and webinar coordination.
  • Coordinate workflow across Philippine-based admin teams and Australian teams.

Qualifications & Experience

  • 2-5 years' experience in or supporting an Australian accounting firm (mandatory).
  • Strong understanding of compliance requirements and client service processes.
  • Proficiency in Australian practice management and corporate secretarial systems (XPM, CAS360, BGL, Karbon).
  • Strong English communication skills (written and verbal).
  • Ability to manage multiple client deadlines and workflows to detail.

What's in it for you?

  • A competitive salary
  • Health Insurance, and Life Insurance coverage
  • 21 annual paid leaves
  • Annual increase (Annual Performance Review)
  • Tenure Recognition Program
  • Access to certifications and courses from Ab2 Institute of Accounting
  • 20+ options of free coffee and chocolate drinks
  • Billiards, table tennis, or foosball in our breakout room
  • Work-life balance and logging off on time for you to enjoy more personal time.
  • A genuinely diverse, caring, supportive and high achieving team environment.
  • Ongoing training, development and career progression opportunities
  • Free & conveniently located onsite parking.

We live by our VALUES to cultivate and foster growth and innovation.

BE AWESOME: Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL: We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW: We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG: We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

Join TOA Global and experience the difference

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.

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