US Human Resources Generalist

We're Hiring: US Human Resources Generalist

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a US Human Resources Generalist to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Role: US Human Resources Generalist

Work Arrangement: Work from Office

Location: Philippines - Makati

Schedule: Night shift

The Human Resources Generalist is expected to focus on compliance within the Employee Relations field. In this client-facing role, the Human Resources Generalist provides Tier-1 level HR guidance and support to our clients. This role is part of a Human Resources team that strives to be a trusted advisor, while providing guidance through in-depth experience, sound research, compliance and HR best practices.

• Provide comprehensive telephonic employee relations guidance on various issues and resolutions
• Utilize a ticketing system to track and respond to front-line client inquiries
• Meet the demands of Service-Level Agreements (SLAs) on a day-to-day basis
• Attend Welcome Calls and initial HR calls for new clients, while conducting HR Services Discovery
• Interpret and provide guidance on employment law, including wage and hour regulations
• Offer guidance on leave administration in accordance with state and federal laws
• Assist client contacts with impartial and thorough employee relations investigations
• Recognize and escalate concerns involving potential risk or liability to HR department leadership
• Create employee handbooks using an electronic handbook generator and facilitate Q&A discussions with clients
• Identify and develop policies as needed
• Create job descriptions and research salary and wage data
• Provide clients with various reports to support HR-related processes for worksite employees
• Assist in identifying, developing, and scheduling customer HR compliance training upon request
• Support leadership with special projects, process improvements, and strategic initiatives
• Perform other duties and projects as assigned

Qualification and requirements:

Basic Qualifications:

• HR Certification (PHR or SHRM- CP)
• 1-2 years' experience in a PEO environment
• Excellent customer service and follow up skills
• Ability to clearly and accurately communicate, translating complex HR subject matter and deliver solution to managers and C-Suite client contacts
• Natural relationship builder with ability to thrive in a high-volume environment
• Demonstrates emotional intelligence with a client centric attitude

Preferred Qualifications:

• Restaurant or Hospitality industry experience

Degree Level or Equivalent Combination of Education & Experience

• Bachelor's degree is preferred
• 1-3 years HR experience

Non-negotiable skills & requirements:

Note: All listed basic qualifications are required.

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**