Operations Assistant Manager

23 hours ago

Makati City, National Capital Region, Philippines John Clements Consultants, Inc. Full time ₱1,200,000 - ₱3,600,000 per year

OVERVIEW

Assists the Operations Manager in the day-to-day operations of three sections: Operations, Business Process, and Analytics Teams to ensure smooth workflow and operational efficiency. Resolves complex escalated issues and drives cross-functional projects to successful completion. Works closely with other internal and external divisions to align operational goals with broader business objectives.

KEY RESPONSIBILITIES

  • Operations: Supports the Operations Manager in overseeing multiple teams and acts as second-in-command.
  • Conflict Resolution: Handles escalations, helps bridge day-to-day operations with management priorities; Shows tactical decisions that support the broader operational goals; Supervises the team in developing ways to resolve complex issues.
  • People Management: Oversees multiple team leaders and supports in coaching, scheduling, and performance monitoring.
  • Performance Monitoring: Consolidates performance reports from team leaders and escalates complex issues to the Manager for timely resolution
  • Decision-making: Acts on delegated authority and resolves mid-level issues and steps in when the Operations Manager is unavailable
  • Processes and Systems: Assists in updating SOPs, ensures compliance, and suggests improvements.
  • Compliance & Risk: Monitors adherence across multiple teams and flags risks to the Operations Manager.
  • Customer Client Interaction: Resolves mid-level client/customer concerns and escalates critical issues.
  • Stakeholder Collaboration: Coordinates between Team Leaders and Operations Manager and collaborates as needed.
  • Change and Innovation: Helps implement process changes across teams and provides feedback from the ground.

QUALIFICATIONS

  • Graduate of Bachelor of Science in Marine Engineering, Marine Transportation, or any related course
  • Minimum of 7 years of related work experience in any related fields in vessel business operations, shipping operations, vessel navigation, and/or machinery.
  • Experience in training/development, process management, and data management is an advantage.
  • 2 years in a leadership or Assistant Manager role, overseeing teams.
  • Experienced in managing escalations, handling operational incidents, and maintaining the smooth flow of operations.
  • Experience in cross-functional project leadership and change management.
  • Demonstrated ability to plan, manage, and deliver cross-functional projects on time and within scope.
  • Strong organizational, planning, and time-management skills.
  • Effective leadership and team management capabilities across various workforce generations.
  • Excellent problem-solving and escalation management skills.
  • Clear communicator with the ability to engage stakeholders at all levels.
  • Ability to thrive in fast-paced, dynamic environments with shifting priorities.
  • Proactive mindset and willingness to take ownership of problems and drive them to resolution.

OTHER INFORMATION

Working Conditions

  • Onsite, Monday to Friday, 8:00 AM to 5:00 PM

Hiring Process

  • Initial Interview (can be online, but face-to-face is preferred).
  • Final Interview (face-to-face)

Benefits

  • Monetary allowances (clothing, transportation, communication, rice, and medical).
  • Leave credits (15 days VL and 15 days SL, pro-rated on the first year based on Company policy).
  • Health and Safety benefits.

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