Marine Assistant Operation Manager

6 hours ago

Makati City, National Capital Region, Philippines Global Process Manager Inc. Full time $104,000 - $130,878 per year

Experience

  • Minimum of 7 years of related work experience in any related fields in vessel business operations, shipping operations, vessel navigation, and/or machinery.

  • Experience in training/development, process management, and data management is an advantage.

  • 2 years in a leadership or Assistant Manager role, overseeing teams
  • Experienced in managing escalations, handling operational incidents, and maintaining a smooth flow of operations
  • Experience in cross-functional project leadership and change management
  • Demonstrated ability to plan, manage, and deliver cross-functional projects on time and within scope

STATEMENT OF DUTIES AND RESPONSIBILITIES

  • Operations
  • Supports the Operations Manager in overseeing multiple teams and acts as second-in-command.
  • Conflict Resolution
  • Handles escalations, helps bridge day-to-day operations with management priorities
  • Shows tactical decisions that support the broader operational goals
  • Supervises the team in developing ways to resolve complex issues
  • People Management
  • Oversees multiple team leaders and supports in coaching, scheduling, and performance monitoring.
  • Performance Monitoring
  • Consolidates performance reports from team leaders
  • Escalates complex issues to the Manager for timely resolution
  • Decision-making
  • Acts on delegated authority and resolves mid-level issues
  • Steps in when the Operations Manager is unavailable
  • Processes and Systems
  • Assists in updating SOPs, ensures compliance, and suggests improvements.
  • Compliance & Risk
  • Monitors adherence across multiple teams and flags risks to Operations Manager.
  • Customer Client Interaction
  • Resolves mid-level client/customer concerns and escalates critical issues

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