
Operations Assistant
1 day ago
Key ResponsibilitiesOperational Support
- Assist in daily coordination of service and maintenance schedules for technicians.
- Monitor and track project progress, preventive maintenance, and service requests.
- Ensure timely processing of work orders, job tickets, and reports.
- Coordinate with suppliers, contractors, and internal teams regarding parts, tools, and resources.
Documentation & Reporting
- Maintain accurate records of service logs, downtime reports, and operational data.
- Prepare and submit daily/weekly/monthly reports to management.
- Support compliance with safety regulations, company policies, and client requirements.
Customer Support
- Handle incoming customer calls and service requests, ensuring proper documentation and escalation.
- Provide updates to clients regarding service schedules and completion.
- Assist in addressing customer inquiries and complaints with professionalism.
Administrative Functions
- Support operations in inventory management (spare parts, tools, consumables).
- Process billing, purchase requests, and other operations-related paperwork.
- Perform clerical and administrative duties as assigned.
Qualifications
- Bachelor's degree in Business Administration, Engineering, or related field (preferred but not always required).
- At least 1–2 years of experience in operations, service coordination, or administrative support.
- Knowledge of elevator/escalator industry operations is an advantage.
- Proficient in MS Office (Word, Excel, PowerPoint); knowledge of ERP/CRM systems is a plus.
- Strong communication and interpersonal skills.
- Organized, detail-oriented, and able to multitask under pressure.
Job Type: Full-time
Work Location: In person
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