Customer Support Associates

6 days ago

Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time

Join the dynamic team as a Customer Support Associate This full-time position is based in Cagayan de Oro, Misamis Oriental, offering you the opportunity to be part of a growing company dedicated to providing exceptional customer service. No prior experience is required, as we are committed to training and developing our talented team.

What you'll be doing:

  • Respond to customer inquiries and concerns via phone, email, and chat in a professional and empathetic manner
  • Troubleshoot and provide effective solutions to address customer issues
  • Maintain detailed records of customer interactions and follow up as needed
  • Collaborate with cross-functional teams to ensure seamless customer experiences
  • Continuously learn and apply new skills to enhance your customer service capabilities
  • Contribute to the development of improved processes and procedures to enhance customer satisfaction

What we're looking for:

  • Excellent communication and interpersonal skills, with the ability to empathize and connect with customers
  • Strong problem-solving and critical thinking abilities to effectively address customer concerns
  • Willingness to learn and adapt to new technologies and processes
  • Ability to work collaboratively in a team environment
  • Passion for providing exceptional customer service and a desire to make a positive impact

What we offer:

  • Competitive salary and performance-based incentives
  • Comprehensive training and development opportunities to enhance your skills
  • Opportunities for career growth and advancement within the organization
  • Supportive and inclusive work environment with a focus on work-life balance
  • Access to company-sponsored health and wellness initiatives

Apply now to become a Customer Support Associate and contribute to the success.

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