Customer Support Specialist

3 hours ago

Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time $20,000 - $40,000 per year

We are seeking a Customer Support Specialist to join our team in Cagayan de Oro Misamis Oriental. This full-time role will have you providing exceptional customer service and technical support to our clients, helping them resolve any issues they may encounter. You will be a key part of our Information & Communication Technology team, working to ensure our customers have a positive experience with our products and services.

What you'll be doing

  1. Responding to customer inquiries and troubleshooting technical issues via phone, email, and chat
  2. Providing clear and concise explanations to help customers understand and resolve problems
  3. Documenting customer interactions and resolutions in our case management system
  4. Escalating more complex issues to the appropriate team or department
  5. Suggesting improvements to our customer support processes and procedures
  6. Maintaining a high level of product knowledge to best assist our customers

What we're looking for

  1. Strong communication and problem-solving skills
  2. Excellent active listening and empathy skills
  3. Ability to remain calm and professional under pressure
  4. Basic troubleshooting and technical skills
  5. Knowledge of common software, hardware, and networking concepts
  6. Proficiency in English and the local language

If you're excited about the prospect of joining our team as a Customer Support Specialist, we encourage you to apply now

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