Workforce Management Manager

5 days ago

Cebu City, Central Visayas, Philippines TDCX Full time $40,000 - $80,000 per year

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top Reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

What is your mission?

  • Manage the scheduling and reporting needs of operations serving multiple markets.
  • Analyze performance data to identify opportunities to operate more effectively and efficiently.
  • Effectively communicate across the client and outsource partner.
  • Coordinate and collaborate with operations and other departments to ensure smooth functioning of the production environment.
  • Handle all first-level escalations from the Operations team.
  • Supervise analysts and manage performance.
  • Monitor, evaluate and assess unit productivity on a daily basis.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

  • Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferable with 3 - 5 years of working experience in the related field is required for this position
  • Experience with Aspect eWFM or similar applications (i.e., Blue Pumpkin/Verint, IEX/NICE, Genesys WFM).
  • Previous experience with ACD reporting and administration experience is an advantage.
  • Ability to work as a team player. You should be able to work under pressure and tight timeline, result orientated, strong problem solving and good analytical skills.
  • Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

  • Workforce Manager

    1 week ago

    Cebu City, Central Visayas, Philippines J. PLAZO STAFFING CORP. Full time ₱1,500,000 - ₱2,500,000 per year

    Minimum Requirements:Bachelor's degree in business administration, Operations Management, or related field, preferred; or with at least 2 years' undergraduate units –8+ years of experience in workforce management, with at least 3 years in a managerial roleAdvanced proficiency in WFM software, analytics tools, and data visualization platformsStrong...

  • Lead - Workforce Management | Cebu City

    5 days ago

    Cebu City, Central Visayas, Philippines Omega Healthcare Management Services Inc. Full time $40,000 - $60,000 per year

    People Management• Staffing CoverageResponsible for overseeing recruitment activities, conducting interviews, and making informed hiring decisions to ensure optimal staffing levels are maintained.• Performance MonitoringMonitors employee attendance, punctuality, and overall performance, while providing constructive feedback and coaching to support...

  • Workforce Manager

    1 week ago

    Cebu City, Central Visayas, Philippines The HIRD Corp. Full time ₱480,000 - ₱816,000 per year

    Job Overview:We are seeking a proactive Workforce Manager (WFM) to drive workforce planning, scheduling, and reporting. The role requires advanced Excel skills, WFM tool expertise, and strong analytical and communication abilities to deliver actionable insights and optimize service procedures.Key Responsibilities:Create and analyze reports and dashboards...

  • Workforce Manager

    5 days ago

    Cebu City, Central Visayas, Philippines Tech Mahindra Full time ₱1,000,000 - ₱3,000,000 per year

    We're Hiring: Workforce ManagerWork Where People MatterAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.Why...

  • Manager Workforce Management

    2 weeks ago

    Cebu City, Central Visayas, Philippines PrimeMatch Advantage Full time ₱1,500,000 - ₱2,500,000 per year

    Job Summary:The Manager – Workforce Management is responsible for leading the WFM team in planning, forecasting, scheduling, and real-time management of contact center operations to achieve optimal service levels and operational efficiency. The role ensures that staffing levels align with business requirements while maintaining cost-effectiveness and...

  • Workforce Management Team Lead

    5 days ago

    Cebu City, Central Visayas, Philippines Majorel Full time ₱600,000 - ₱1,200,000 per year

    We're Hiring: Workforce Management Team Lead We are seeking a dynamic and organized Workforce Management Team Lead to oversee staffing operations and optimize workforce efficiency. The ideal candidate will lead a team to ensure proper scheduling, resource allocation, and performance management while driving operational excellence. Location:Cebu City,...

  • Senior Workforce Manager

    1 week ago

    Cebu City, Central Visayas, Philippines TDCX Full time ₱2,000,000 - ₱2,500,000 per year

    #BeMoreDo you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.Work with the world's most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMoreTop reasons to work with TDCXAttractive...

  • Workforce Manager

    5 days ago

    Cebu City, Central Visayas, Philippines Qualfon Full time ₱900,000 - ₱1,200,000 per year

    Job Title:WORKFORCE MANAGERTheWorkforce Managerensures vital contribution in the realization of production by using the right CSR (skills) at the right moment, in the right amounts, to the right costs in such a way that operations can realize and/or optimize its financial and quantitative targets. The WFM Manager is the First Point of Contact and responsible...

  • Workforce Management Real Time Analyst

    5 days ago

    Cebu City, Central Visayas, Philippines XMC INC. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionXMC Inc. is a Business Process Outsourcing Agency dedicated to delivering essential services through comprehensive customer service solutions. We strive to provide access to high-quality support that meets the needs of our clients. Our commitment to excellence and customer satisfaction sets us apart in the industry.Role DescriptionThis is...

  • Workforce Management Executive

    3 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Role Purpose The purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders. ͏ Job Responsibilities: 1. Design & generate MIS reports as per business requirements 2....