URGENT HIRING Workforce Management Team Lead

2 days ago

Cebu City, Central Visayas, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per year

Teleperformance is seeking a dedicated and experienced Workforce Management Team Lead to join our dynamic team in Cebu City, Cebu. As the Workforce Management Team Lead, you will play a crucial role in ensuring the efficient and effective staffing of our call center operations. This is a full-time position, offering an opportunity to contribute to the strategic objectives of Teleperformance.

What you'll be doing

  • Develop and implement workforce management strategies to align staffing with call volume and customer service requirements.
  • Analyze call volume data and forecasts to optimize agent scheduling and coverage.
  • Collaborate with team leads and managers to ensure appropriate staffing levels and skill mix.
  • Monitor and report on key performance indicators, identifying areas for improvement.
  • Provide training and support to the workforce management team to enhance their skills and efficiency.
  • Continually seek opportunities to streamline processes and drive operational excellence.

What we're looking for

  • Minimum of 2-3 years' experience in a workforce management or call center supervisory role.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.
  • Proficient in the use of workforce management and scheduling tools, as well as data analysis software.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs.
  • A commitment to delivering exceptional customer service and driving continuous improvement.

If you're ready to join a dynamic and innovative team, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to get started.

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