Workforce Manager

2 weeks ago

Cebu City, Central Visayas, Philippines weSource Management Consultancy Firm Full time


We are urgently hiring for a Workforce Manager for a client located in Cebu City, Cebu Philippines

This is an onsite work and follows a shifting schedule

Salary is up to 120K per month based on experience and hiring result. 

Must have at least 3 years of Workforce Management experiece in a BPO Company (non negotiable)

  • Candidate must possess at least a Bachelor's/College Degree in any field
  • Preferably Assistant Manager / Managers specializing in Workforce Management, Business and Reporting Analytics or equivalent.
  • Minimum of 3- 5 years of experience in capacity planning, implementing, utilizing, and supporting workforce management systems
  • Strong operational knowledge of office equipment and computer software, including programs such as Word, Excel, and PowerPoint, and must have the ability to organize/analyze data in a structured manner.
  • experience with WFM software (Verint /Blue Pumpkin, IEX, eWFM, etc.) that includes real-time adherence preferred
  • Exceptional verbal and written communication skills
  • Excellent interpersonal skills and can deal with stakeholders from different workstreams
  • Strong organizational, multitasking, and time-management skills
  • Financial and business acumen to measure key service deliverables is a plus

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